Requesting Assistance or Service
For service in the U.S.:
1. If you need assistance* .. .
Call our
and talk to one of our trained consultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recom- mend a qualified service company in
your area.
2. If you need service* . ..
We have a nationwide network of authorized service companies. Our service technicians are trained to fulfill the product warranty and provide
APPLIANCES - HOUSEHOLD -
MAJOR
4.If you are not satisfied with how the problem was solved* .. .
l Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.
l Contact MACAP only when the dealer and authorized service company have failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive Chicago, IL 60606
l MACAP will, in turn, inform us of your action.
l When requesting assistance or service, please provide: model number, serial number, date of purchase, and a complete description of the problem. This informa- tion will help us respond to your request properly.
3.If you need FSP@ replace- ment parts’ .. .
To locate replacement parts in your area, refer to Step 2 above or call our Consumer Assistance Center telephone number
in Step 1.
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