Whirlpool ED2KHAXVB Problem Solver, to possibly avoid the cost of a service call

PROBLEM SOLVER

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call.

In the U.S.A., www.whirlpool.com In Canada, www.whirlpool.ca

WARNING

		Electrical Shock Hazard
		Plug into a grounded 3 prong outlet.
		Do not remove ground prong.
		Do not use an adapter.
		Do not use an extension cord.
		Failure to follow these instructions can result in death,
		fire, or electrical shock.
GENERAL OPERATION	Possible Causes and/or Recommended Solutions
Refrigerator will not operate	■ Not connected to an electrical supply - Plug the power cord into a grounded 3 prong outlet.
		Do not use an extension cord.
	■ No power to the electrical outlet - Plug in a lamp to see if the outlet is working.
	■ Household fuse has blown or circuit breaker has tripped - Replace the fuse or reset the
		circuit breaker. If the problem continues, contact a licensed electrician.
	■ Control or cooling is not turned on - Turn on the refrigerator control, or turn cooling on.
		See “Using the Controls.”
	■ New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool
		completely.
		NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either
		compartment (refrigerator or freezer) more quickly.
Motor seems to	■ Your new refrigerator has an energy-efficient motor - The refrigerator may run longer than
run too much		you’re used to, because the compressor and fans operate at lower speeds that are more
		energy-efficient. This is normal.
		NOTE: Your refrigerator may run even longer if the room is warm, a large load of food is added,
		the doors are opened often, or if a door has been left open.
Refrigerator seems noisy	The compressor in your new refrigerator regulates temperature more efficiently and uses less energy
	than older models. During various stages of operation, you may hear normal operating sounds that
	are unfamiliar.
	The following noises are normal:
	■ Buzzing/Clicking - Heard when the water valve opens and closes to dispense water or fill the ice
		maker. If the refrigerator is connected to a water line, this is normal. If the refrigerator is not
		connected to a water line, turn off the ice maker.
	■ Cracking/Crashing - Heard when ice is ejected from the ice maker mold.
	■ Popping - Heard when the inside walls contract/expand, especially during initial cooldown.
	■ Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during
		normal operation.
	■ Rattling - Heard when water passes through the water line, or due to the flow of refrigerant.
		Rattling may also come from items placed on top of the refrigerator.
	■ Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into
		the drain pan.
	■ Sizzling - Heard when water drips onto the heater during the defrost cycle.

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