If you need service or assistance, we suggest you follow these four steps: 1. Before calling for assistance...
Performance problems often result from lrttle things
you can find and frx yourself without tools of any kind
If your retrlgerator will not operate:
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Is the electric cord plugged in?
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Is a fuse blown or a circuit breaker tripped?
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Is the Temperature Control turned ON?
If your Ice maker will not operate:
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Has the freezer had enough trme to get cold? With
a new refrrgerator, thus might take overnrght.
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Is the srgnal arm ON.. In the down positron?
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Is the water valve turned on? Is water gettrng lo the
Ice maker’
If there Is a raftllng or Jlngllng nolse, or other
unfamlllar sounds:
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Is something on top or behrnd the refrige:ator mak-
ing noise when the refrigerator IS runnrng?
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New features on your new refrrgerqtor make new
sounds Vou may be hearrng air flowing from the
fans, timer clicks for the defrosting cycle, defrost
water draining into the defrost pan
It there Is water In the defrost pan:
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In hot, muggy weather, thts
IS
normal The pan can
even be half full Make sure the refrigerator
IS level
so the pan doesn’t overflow
If the lights aren’t working:
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Check fuses and circuit breakers. Make sure it’s
plugged in.
If a bulb Is burned out:
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See instructrons for changing light bulbs on page
5 Use appliance bulbs only
If the motor seems to run too much:
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Is the condenser, behind the base grrlle, free of
dust and Irnt?
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On hot days, cx If the room IS warm, the motor
naturally runs longer
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If the door has been opened a lot. or if a large
amount of food has been put in. the motor will run
longer to cool down the interior
Remember:
Motor running time depends on dif-
ferent things number of door opentngs. amount of
food stored, temperature of the room, settrng of the
controls
And. your new refrigerator may be larger than
your old one so it has more space to be cooled. It
also has a regular freezer Instead of a frozen food
compartment All this means better refrigeration and
may requrre more running trme than your old one
2. It you need assistance* . . .
Call Whlrlpool COOL-LINE@ service assls-
tance telephone number. Dlal free from:
Contlnental U.S. . . . . . . . . . . . . (800) 253-1301
Mlchlgan . . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska 81 llawall . . . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The
Consultant can instruct you in how to obtain satisfac-
tory operaton from your appliance 01, if service is
necessary. recommend a qualified service corn
pony In your area.
3. It you need servlce* . . .
Whrrlpoo has a na-
tronwrde network of
- franchised TECH-CARE@
Service Companies
TECH-CARE service
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technicians are trained
// to fulfill the product
FRANCHISED SERVICE anywhere in the United
Slates To locate
TECH-CARE service in your area. call our COOL-LINE
service assistance telephone number (see Step 2) or
look In your telephone directory Yellow Pages under
APPLIANCES-HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR- SERVICE (L REPAIR
OR
MAJOR- REPAIRING 6 PARTS
WHIRLPOOLAPPLIANCES WHIRLPOOL APPLIANCES
FRANCHISEDTECH CARESERVICE FRANCHISEDTECH-CARESERVICE
.S,‘EXVI(‘F. (‘o.MP.4.Ylt.Y SEH\-I(‘E (‘0 Mf?4”\.VIES
XYLSERVICECO XYZSERVICECO
123 Maple 993.9999 123 Maple 999.9999
OR
WASHING MACHINES, DRYERS
(L IRONERS- SERVICING
WHIRLPOOLAPPLIANCES
FRANCHISEDTECH CARESERVICE
.SEXVI('E (‘l).wP4,YIlc:S
XYZSERVICECO
123 Maple 999.9999
4. If you have a problem* . . .
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our Consul-
tants, or If you prefer, write to
Mr Robert F Gunts, Vice President
Whirlpool Corporation
Administrative Center
2000
US-33 North
Benton Harbor, MI 49022
*If you must call or write. please provide model
number. serlol number, date of purchase. and a
complete description of the problem This informa-
tion is needed In order to better respond to your
request for assistance
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