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| TROUBLESHOOTING | |
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| PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
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| Newly installed refrigerator requires flush | Flush the water system. See “Water and Ice Dispensers” for | |
| color in the ice or water | of water system. | water system flushing instructions. | |
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| Recently installed or replaced plumbing | Discard the ice and wash the ice storage bin. Flush the water | |
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| connections. New plumbing connections | system with 3 gal. (12 L) of water. Allow 24 hours for the ice | |
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| can cause discolored or | maker to make new ice, and discard the first 3 batches of ice | |
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| and water. | produced. | |
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| Using a water supply connection type | It is recommended to use copper tubing or Whirlpool supply | |
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| other than recommended. | line, Part Number 8212547RP. See “Connect to Water Line.” | |
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| The ice has been stored too long. | Discard ice. Wash ice storage bin. Allow 24 hours for ice | |
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| maker to make new ice. | |
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| The water has been stored too long. | Dispense at least 1 qt (1 L) of water per week to maintain a | |
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| fresh supply. | |
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| Odor from stored food has transferred to | Use airtight, moisture proof packaging to store food. | |
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| the ice. |
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| There are minerals (such as sulfur) in the | A water filter may need to be installed to remove the minerals. | |
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| water. |
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| There is a water filter installed on the | Gray or dark discoloration in ice may indicate that the water | |
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| refrigerator. | filtration system needs additional flushing. Flush the water | |
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| system after installing and before using a new water filter. See | |
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| “Water and Ice Dispensers” for water filter flushing | |
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| instructions. | |
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| The water filter needs to be replaced. | Replace the disposable water filter at least every 6 months or | |
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| when indicated. See “Water Filtration System.” | |
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| The water and ice | The refrigerator is not connected to a | Connect the refrigerator to the water supply and turn the | |
| dispenser will not | water supply or the water supply shutoff | water shutoff valve fully open. | |
| operate properly | valve is not turned on. |
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| There is a kink in the water source line | A kink in the water line can reduce water flow from the water | |
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| dispenser and result in hollow or irregular shaped ice. | |
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| Straighten the water source line. | |
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| The refrigerator has just been installed. | Flush and fill the water system. See “Water and Ice | |
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| Dispensers.” | |
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| The water pressure to the house is not at | The water pressure to the house determines the flow from the | |
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| or above 35 psi (241 kPa). | dispenser. See “Water Supply Requirements.” | |
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| A reverse osmosis water filtration system | A reverse osmosis water filtration system can decrease water | |
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| is connected to your cold water supply. | pressure. See “Water Supply Requirements.” | |
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| The water filter may be clogged. | Remove the water filter and operate dispenser. If water flow | |
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| increases, your filter is clogged and needs to be replaced. | |
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| See “Water Filtration System.” | |
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| The water filter is installed incorrectly | Remove the water filter and reinstall. See “Water Filtration | |
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| System.” | |
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| The refrigerator door or freezer drawer is | Close the door or drawer firmly. If it does not close | |
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| not closed completely. | completely, see “The doors will not close completely.” | |
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| The refrigerator doors were recently | Make sure the water dispenser wire/tube assembly has been | |
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| removed. | properly reconnected at the top of the refrigerator door. | |
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| See “Refrigerator Doors and Drawer.” | |
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| Ice is clogged in the ice storage bin or ice | Remove the ice clogging the storage bin and delivery chute, | |
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| is blocking the ice delivery chute. | using a plastic utensil if necessary. Clean the ice delivery | |
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| chute and the bottom of the ice storage bin using a warm, | |
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| damp cloth, then dry both thoroughly. To avoid clogging and | |
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| to maintain a fresh supply of ice, empty the storage bin and | |
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| clean both the storage bin and delivery chute every 2 weeks. |
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