TROUBLESHOOTING

 

 

 

 

 

 

 

 

 

 

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

 

 

 

 

 

 

 

Off-taste, odor or gray

Newly installed refrigerator requires flush

Flush the water system. See “Water and Ice Dispensers” for

 

color in the ice or water

of water system.

water system flushing instructions.

 

 

 

 

 

 

 

Recently installed or replaced plumbing

Discard the ice and wash the ice storage bin. Flush the water

 

 

connections. New plumbing connections

system with 3 gal. (12 L) of water. Allow 24 hours for the ice

 

 

can cause discolored or off-flavored ice

maker to make new ice, and discard the first 3 batches of ice

 

 

and water.

produced.

 

 

 

 

 

 

 

Using a water supply connection type

It is recommended to use copper tubing or Whirlpool supply

 

 

other than recommended.

line, Part Number 8212547RP. See “Connect to Water Line.”

 

 

 

 

 

 

 

The ice has been stored too long.

Discard ice. Wash ice storage bin. Allow 24 hours for ice

 

 

 

maker to make new ice.

 

 

 

 

 

 

 

The water has been stored too long.

Dispense at least 1 qt (1 L) of water per week to maintain a

 

 

 

fresh supply.

 

 

 

 

 

 

 

Odor from stored food has transferred to

Use airtight, moisture proof packaging to store food.

 

 

the ice.

 

 

 

 

 

 

 

 

 

There are minerals (such as sulfur) in the

A water filter may need to be installed to remove the minerals.

 

 

water.

 

 

 

 

 

 

 

 

 

There is a water filter installed on the

Gray or dark discoloration in ice may indicate that the water

 

 

refrigerator.

filtration system needs additional flushing. Flush the water

 

 

 

system after installing and before using a new water filter. See

 

 

 

“Water and Ice Dispensers” for water filter flushing

 

 

 

instructions.

 

 

 

 

 

 

 

The water filter needs to be replaced.

Replace the disposable water filter at least every 6 months or

 

 

 

when indicated. See “Water Filtration System.”

 

 

 

 

 

 

The water and ice

The refrigerator is not connected to a

Connect the refrigerator to the water supply and turn the

 

dispenser will not

water supply or the water supply shutoff

water shutoff valve fully open.

 

operate properly

valve is not turned on.

 

 

 

 

 

 

 

 

 

There is a kink in the water source line

A kink in the water line can reduce water flow from the water

 

 

 

dispenser and result in hollow or irregular shaped ice.

 

 

 

Straighten the water source line.

 

 

 

 

 

 

 

The refrigerator has just been installed.

Flush and fill the water system. See “Water and Ice

 

 

 

Dispensers.”

 

 

 

 

 

 

 

The water pressure to the house is not at

The water pressure to the house determines the flow from the

 

 

or above 35 psi (241 kPa).

dispenser. See “Water Supply Requirements.”

 

 

 

 

 

 

 

A reverse osmosis water filtration system

A reverse osmosis water filtration system can decrease water

 

 

is connected to your cold water supply.

pressure. See “Water Supply Requirements.”

 

 

 

 

 

 

 

The water filter may be clogged.

Remove the water filter and operate dispenser. If water flow

 

 

 

increases, your filter is clogged and needs to be replaced.

 

 

 

See “Water Filtration System.”

 

 

 

 

 

 

 

The water filter is installed incorrectly

Remove the water filter and reinstall. See “Water Filtration

 

 

 

System.”

 

 

 

 

 

 

 

The refrigerator door or freezer drawer is

Close the door or drawer firmly. If it does not close

 

 

not closed completely.

completely, see “The doors will not close completely.”

 

 

 

 

 

 

 

The refrigerator doors were recently

Make sure the water dispenser wire/tube assembly has been

 

 

removed.

properly reconnected at the top of the refrigerator door.

 

 

 

See “Refrigerator Doors and Drawer.”

 

 

 

 

 

 

 

Ice is clogged in the ice storage bin or ice

Remove the ice clogging the storage bin and delivery chute,

 

 

is blocking the ice delivery chute.

using a plastic utensil if necessary. Clean the ice delivery

 

 

 

chute and the bottom of the ice storage bin using a warm,

 

 

 

damp cloth, then dry both thoroughly. To avoid clogging and

 

 

 

to maintain a fresh supply of ice, empty the storage bin and

 

 

 

clean both the storage bin and delivery chute every 2 weeks.

35

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Whirlpool French Door Bottom Mount Refrrigerator manual Off-taste, odor or gray, Color in the ice or water, Water and ice

W10417010A, French Door Bottom Mount Refrrigerator specifications

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