Whirlpool GH6178XP Assistance Or Service, In the U.S.A, Replacement Parts, For further assistance

Cooking times seem too long Radio, TV or cordless phone interference

■Is the cooking power set properly? See “Cooking Power” section.

■Are large amounts of food being heated?

Larger amounts of food need longer cooking times.

■Is the incoming voltage less than specified in “Microwave Oven Safety?”

Have a qualified electrician check the electrical system in the home.

Quartz bulb does not appear to be on

■This is not unusual. See “Grill Element” section.

■Is the element still working properly?

Place 2 slices of bread on the circular grill rack, place the rack on the turntable and close the door. Program the oven using manual or custom grill – without microwaves – for 4 minutes (see “Grill” section). The bread should toast dark brown. If the bread does not toast, call for service. See “Assistance or Service” section.

■Is the oven plugged into the same outlet? Try a different outlet.

■Is the radio or TV receiver near the oven?

Move the receiver away from the oven, or adjust the radio or TV antenna.

■Are the oven door and sealing surfaces clean? Make sure these areas are clean.

■Is the cordless phone frequency 2.4 GHz?

Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise while the oven is on. Use a corded phone, a different frequency cordless phone or avoid using these items during oven operation.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you use only FSP® replacement parts. FSP® replacement parts will fit right and work right because they are made with the same precision used to build every new WHIRLPOOL® appliance.

To locate FSP® replacement parts in your area, call our Customer Interaction Center telephone number or your nearest Whirlpool designated service center.

In the U.S.A.

Call the Whirlpool Customer Interaction Center toll free: 1-800-253-1301.

Our consultants provide assistance with:

■Features and specifications on our full line of appliances.

■Installation information.

■Use and maintenance procedures.

■Accessory and repair parts sales.

■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).

■Referrals to local dealers, repair parts distributors, and service companies. Whirlpool designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.

To locate the Whirlpool designated service company in your area, you can also look in your telephone directory Yellow Pages.

For further assistance

If you need further assistance, you can write to Whirlpool Corporation with any questions or concerns at:

Whirlpool Brand Home Appliances

Customer Interaction Center

553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Replacement Parts

Glass Turntable	Grill Rack (circular)
Part No. 4393799	Part No. 8184862
Turntable Support and Rollers	Grease Filters
Part No. 8184102	Part No. 8184001
Turntable Rollers	Charcoal Filters
Part No. 4393861	Part No. 8184002
Turntable Hub	Steamer Vessel
Part No. 8183949	Part No. 8204727
Cooking Rack (rectangular)	Cooktop and Oven Halogen
Part No. 8184865	Capsule Bulb
Sizzle Pan	Part No. 8185188
Part No. 8204983	Stainless Steel Cleaner &
Handle (for Sizzle Pan)	Polish
	Part No. 8171420
Part No. 8204652

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