If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance .. .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The microwave oven will
not run
Microwave cooking times seem too long
POSSIBLE CAUSE
The power supply cord is not plugged into a live circuit with the proper voltage.
A household fuse has blown or a circuit breaker has tripped.
The electric company has experienced a power failure.
You are using the oven as a timer.
The door is not firmly closed and latched.
You did not touch START/ ENTER.
You did not follow directions exactly.
An operation that was pro- grammed earlier is still running.
The electric supply to your home or wall outlets is low or lower than normal.
The Cook Power is not at the recommended setting.
There is not enough cooking time for the amount of food being cooked.
SOLUTION
Plug power supply cord into a live circuit with the proper voltage. (See pages 7 and 9.)
Replace household fuse or reset circuit breaker.
Check electric company for a power failure.
Touch OFF/CANCEL to cancel the Minute Timer.
Firmly close and latch door.
Touch START/ENTER.
Check instructions for the function you are operating.
Touch OFF/CANCEL to cancel previous programming.
Your electric company can tell you if the line voltage is low. Your electrician or service technician can tell you if the outlet voltage is low.
Check “Microwave cooking chart” on page 44.
Allow for more time when cooking more food at one time.
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