Trouble Shooting
Problem | Possible Cause | Solution |
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Spark will not light the | Defective piezo ignitor. | • Check connections to ignitor. |
pilot after repeatedly |
| • If ignitor connections are good but there is no spark; |
pressing the spark ignitor |
| replace ignitor. |
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| Broken spark electrode. | • Check for broken ceramic insulation. |
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| • Replace electrode if broken. |
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| Misaligned spark electrode. | • If spark is not arcing from electrode to pilot - adjust |
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| by loosening the screws on the pilot base. Adjust |
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| away from burner and retighten. |
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Pilot will not remain lit | Problem with thermocouple | • Check for proper connection of the thermocouple to |
| circuit. | the rear of the valve. If loose, tighten lightly. |
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| • Check pilot for full flame impingement around |
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| thermocouple. If flame is too small, check gas |
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| pressure, adjust pilot rate screw, check pilot head for |
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| damage or blockage. |
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| • Check thermocouple voltage at rear of valve. It must |
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| be greater than 5 mV. If low, replace thermocouple. |
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| Air in gas line (pilot dies | • Bleed line. |
| while knob is depressed). | • Check gas line pressure. |
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| • Contact dealer. |
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Burners will not remain | Problem with thermopile | • Check gas line pressure . |
lit | circuit. | • Check for flame impingement on thermopile. If low, |
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| see “Pilot will not remain lit”. |
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| • Check thermopile for minimum of 200 mV when |
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| burner is switched on. |
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| • Check wiring to thermostat for breaks. |
Flame lifting | Leak in vent pipe. | • Check for leaks in vent connections. |
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| Improper vent | • Check vent configuration with manual. |
| configuration. |
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| Terminal may be | • Check to see if the terminal is on correctly. |
| recirculating flue gases. | • May need to install high wind termination cap. |
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| • Contact dealer. |
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Glass fogs up | Normal Condition: after the appliance warms up the glass will clear. | |
| **Due to additives in gas, glass may get hazy during operation** Clean as needed. | |
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Blue Flames | Normal during start up: flames will yellow as the fireplace heats up. | |
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Flames are burning | Flame impingement | • Check log positioning. |
“dirty” or sooting |
| • See also “Burners will not remain lit.” |
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Flame goes out / comes | Defective rocker switch. | • Check rocker switch connections. |
on frequently during a |
| • Replace switch if necessary. |
short period of time. |
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