Toshiba 42HPX95 Home network troubleshooting, General troubleshooting continued, Troubleshooting

Chapter 12: Troubleshooting

General troubleshooting (continued)

Picture Viewer problems

“No pictures found” message is displayed.

¥Media card is not inserted or does not contain valid jpg. Please insert media card containing valid jpg files.

¥Network jpg share is not correctly setup. Check PC share and security settings. Ensure Home server setup is complete and correct.

¥Media card and network share do not contain any file with Ò.jpgÓ extension

¥Jpg files exceed limits specified

Picture viewer option in menu is disabled.

¥No media card containing pictures is inserted.

¥Basic network setup and Home server setup are not performed.

Picture is not displayed. Rectangle containing “X” is displayed instead. ¥ Picture file does not meet specifications for Picture Viewer.

Picture is not listed at all.

¥No pictures on media card or network drive.

¥The number of pictures found is more than the TV can display.

¥Picture does not have valid extension (e.g. Ò.jpgÓ or Ò.jpegÓ)

¥File is too large or is otherwise not compatible with TV for display. Please check Audio Player requirements for filesize and other restrictions.

Home network troubleshooting

Basic network setup problems

Cannot connect to network

¥Check modem and splitter connections.

¥Make sure the splitter is connected to the modem or TEL.

¥Confirm modemÕs operation with this manual.

¥Make sure your network address or E-mail account are set correctly (pages 110-114).

No network connection

¥Check the Ethernet (RJ-45) cable connections.

¥Check that the modemÕs power cord is plugged in.

¥Make sure your network address or E-mail account are set correctly (pages 110-114).

Automatic setup fails

¥The Ethernet (RJ-45) cables are not connected properly. Connect all cables as shown on page 30.

¥DHCP service is not enabled on router, or no router is present. Please refer to routerÕs documentation on how to enable DHCP. If no router is present, please use manual setup (pages 109-110).

¥Internet service is not available. Check cable/ DSL modem or contact your ISP for Internet service.

Manual setup fails

¥The Ethernet (RJ-45) cables are not connected properly. Connect all cables as shown on page 30.

¥TV IP address is same as PC. TV IP address must be different from PC address.

¥TV IP address is not on same subnet as PC. (For example, if the PC has IP = 192.168.0.100 with netmask = 255.255.255.0, and the TV has IP = 192.168.0.200 with netmask = 255.255.255.0, then they are both on the same subnet. Conversely, if the the PC has IP = 192.168.1.100 with netmask = 255.255.255.0, with the TV set as above, then they are on DIFFERENT subnets.)

Unstable network connection

¥ Unplug the Ethernet (RJ-45) cables, and then connect again.

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