Toshiba 42HPX95 Home network troubleshooting continued, Troubleshooting, E 42/50HPX95 *web

Chapter 12: Troubleshooting

Home network troubleshooting (continued)

Home server setup problems

PC (Home Server) name is not displayed

¥Ethernet cables are not connected. Connect all cables as show in page 30.

¥Network setup on PC is incorrect. Ensure both PC and TV are using same network type (DHCP / manual) and compatible network settings.

¥PC does not have shares set up correctly. Please refer to pages 111-112 on how to set up shares on your PC.

¥No master browsers on the network. To configure your PC to be master browser of its subnet, refer to page 109.

¥More than 16 sharing devices are connected

PC (Home Server) name is displayed, but desired shares (JPEG directory and MP3 directory) are not displayed.

¥PC does not have shared folders set up correctly. Please refer to pages 111-112 on how to set up shares on your PC.

¥User-name and password set in TV are incorrect. Ensure that user-name and password settings in TV match the settings in PC. Username and passwords are generally case-sensitive.

E-mail scheduling problems

Cannot schedule a recording by e-mail

¥Select ÒTestÓ to confirm the setup( page 115).

¥Select ÒDoneÓ after setting up( page 115).

¥See Chapter 11 in this manual.

Test fails after waiting a long time

¥Ethernet cables are not connected.

¥DNS is not set up correctly. Please check Network settings.

¥SMTP and POP3 server settings are incorrect.

¥ÒE-mail AddressÓ, ÒAccountÓ, or ÒPasswordÓ settings are incorrect. User-names and passwords are generally case-sensitive.

Receiving succeeds but sending fails, or vice-versa

¥SMTP and POP3 server settings are incorrect.

¥ÒE-mail AddressÓ, ÒAccountÓ, or ÒPasswordÓ settings are incorrect.

¥ISP may not support SMTP or POP3 protocols. Please check with your ISP for details on what protocols it supports.

Test passes, but TV never responds to e-mails

¥Email scheduling is turned OFF.

¥SenderÕs e-mail address is different from ÒAuthorized Email AddressÓ. Ensure that the email address you are using to send e-mails to the TV is the same as ÒAuthorized Email AddressÓ in the TV.

Note: Responses from the TV may be delayed by a few mintues depending on e-mail/Internet service

ADD/ DELETE e-mail results in INVALID MAIL VERIFICATION ID reply

¥ Mail verification ID is not specified or is different from the TV settings.

Command succeeded but recording or reminder did not work.

¥ The time and date in the TV Guide On Screenª system are not set up.

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