Whirlpool MT69OOXW, MT6120XY manual IfYouNeedServiceOrAssistanceM=, Wesuggestyou follow these steps

IfYouNeedServiceOrAssistanceM=

Wesuggestyou follow these steps:

1.Before calling for assistance ...

Performance problems often result from little things you can find and fix without tools of any kind.

If nothing operates:

lIs the power supply cord plugged into a live circuit with the proper voltage? (See pages 25 and 31.)

l Have you checked your home’s main fuses or circuit breaker box?

l Have you checked the electric company for a power failure?

If the microwave oven will not run:

lIs the oven being used as a timer?

lIs the door firmly closed and latched? l Did you touch START?

. Did you follow the directions exactly?

l Did you touch STOP/CLEAR twice to cancel previous programming?

If the microwave cooking times seem too long:

lIs the electric supply to your home or wall outlets low or lower than normal? Your electric company can tell you if the line voltage is low. Your electrician or service technician can tell you if the outlet voltage is low.

lIs the Cook Power at the recommended setting?

l Are you allowing for more time when cooking more food at one time?

If the Display shows a time counting down but the oven is not cooking:

lIs the oven door closed completely?

lHave you set the controls as a kitchen timer?

If you do not hear the Programming Tone:

lIs the command correct?

If the fan seems to be running slower than usual:

lHas the oven been stored in a cold area? The fan will run slower until the oven warms up to normal room temperature.

If there has been a power interruption, the Display will flash “88:88”. Reset the clock. (See page 11.)

2. ff you need assistance’...

Call Whirlpool Consumer Assistance Center telephone number. Dial free from anywhere in the U.S.:

l-800-253-1301

and talk with one of our trained consultants. The consultant can instruct you in how to obtain

satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

If you prefer, write to:

Mr. William Clark

Consumer Assistance Representative

Whirlpool Corporation

2000 M-63

Benton Harbor, Ml 49022

Please include a daytime phone number in your correspondence.

3. If you need service*...

Whirlpool has a nationwide network cf authorized

the product warranty and provide after-warranty service, anywhere in the United States. To locate the authorized Whirlpool service company in your area, call our Consumer Assistance Center telephone number (see Step 2) or look in your telephone directory Yellow Pages under:

APPLIANCES-HOUSEHOLD	-	ELECTFUCAL		APPUANCES	-
MAJOR - SERYlCE	& REPAJR	MAJOR	-	REPAlRlNG 6	PARTS
		OR
WASHING MACHINES, DRYERS
	&IRONERS	- SERVICING
WHIRLPOOLAPPLlANCES
	AUTHORIZED WHIRLPOOL		SERVICE

4.If you are not satisfied with how the problem was solved’...

l Contact the Major Appliance Consumer Action Panel (MACAP). MACAP is a group of indepen- dent consumer experts that voices consumer views at the highest levels of the major appli- ance industry.

l Contact MACAP only when the dealer, author- ized servicer and Whirlpool have failed to resolve your problem.

Major Appliance Consut-nsr Action Panel 20 North Wacker Drive

Chicago, IL 60606

lMACAP will in turn inform us of your action.

‘When requesting assistance, please provide: model number, serial number, date of purchase, and a complete description of the problem. This information is needed in order to better respond to your request.

35