Requesting Assistance or 
Service
Before calling for assistance or service, please check the “Troubleshooting” section. It may 
save you the cost of a service call. If you still need help, follow the instructions below.
If you need assistance or service in the U.S.A.:
1. If the problem is not due
to one of the items listed in “Troubleshooting”† ...
Call the Whirlpool Consumer Assistance
Center telephone number.
Dial toll-free from anywhere
in the U.S.A.:
and talk with one of our trained
consultants. The consultant can instruct you
in how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Whirlpool Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North
Benton Harbor, MI
Please include a daytime phone number in 
your correspondence.
2. If you need service† …
Whirlpool has a nationwide network of
authorized Whirlpool service
companies. Whirlpool service
technicians are trained to fulfill
the product warranty and provide
anywhere in the United States. To locate the
authorized Whirlpool service company in
your area, call our Consumer Assistance
Center telephone number (see Step 1) or
look in your telephone directory Yellow 
Pages under:
3.If you are not satisfied with how the problem was solved …
•Contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.
•Contact MACAP only when the dealer, authorized servicer, and Whirlpool have failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
•MACAP will in turn inform us of your action.
†When asking for help or service: Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See the “A Note to You” section.) This information will help us respond properly to your request.
•
MAJOR, SERVICE & REPAIR
- See: Whirlpool Appliances or Authorized Whirlpool Service (Example: XYZ Service Co.)
•WASHING MACHINES & DRYERS, SERVICE & REPAIR
-See: Whirlpool Appliances or Authorized Whirlpool Service (Example: XYZ Service Co.)
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