If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The oven will not operate
The
Cooking
results are not what you expected
POSSIBLE CAUSE
The unit is not wired into a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
You have not set the electronic control correctly.
You have programmed a delayed start time.
The oven clock does not show the correct time of day.
The Lock Lever is not in the Clean
You have programmed a delayed start time.
The oven is not level.
The oven temperature seems too low or too high.
You have not preheated the oven before baking.
The recipe has never been tested or is not from a reliable source.
The pan used is not the type or size recommended in the recipe.
SOLUTION
Wire the unit into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Refer to pages
Wait for the start time to be reached.
Reset clock to show the correct time of day. (See page 9.)
Move Lock Lever all the way to the right.
Wait for the start time to be reached.
Level oven. (See Installation Instruc- tions.)
Adjust the oven temperature control. (See “Adjusting the oven temperature control” on page 12.)
Preheat oven when called for in recipe.
Use only tested recipes from a reliable source.
Refer to a reliable cookbook for recommended pan type and size.
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