troubleshooting
Before requesting service, please check the following.
PROBLEM |
| SOLUTION |
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No operations can be performed with | • | Check the batteries in the remote control. They may need replacing. |
the remote control. | • | Operate the remote control at a distance of no more than 20 feet. |
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| • | Remove batteries and hold down one or more buttons for several minutes |
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| to drain the microprocessor inside the remote control to reset it. Reinstall |
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| batteries and try to operate the remote control again. |
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Disc does not play. | • | Ensure that the disc is installed with the label side facing up. |
| • | Check the region number of the BD/DVD. |
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5.1 channel sound is not being | • | 5.1 channel sound is reproduced only when the following conditions are |
reproduced. |
| met. : |
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| 1. The |
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| 2. The disc is recorded with 5.1 channel sound. |
| • | Check whether the disc being played has the “5.1 ch” mark on the |
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| outside. |
| • | Check if your audio system is connected and working properly. |
| • | In a SETUP Menu, is the Audio Output set to Bitstream? |
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Disc Menu doesn’t appear. | • | Check if the disc has a Menu. |
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The icon appears on screen. | • | The features or action cannot be completed at this time because: |
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| 1. The BD/DVD’s software restricts it. |
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| 2. The BD/DVD’s software doesn’t support the feature (e.g., angles) |
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| 3. The feature is not available at the moment. |
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| 4. You’ve requested a title or chapter number or search time that is out of |
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| range. |
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Play mode differs from the Setup Menu | • | Some of the functions selected in the Setup Menu may not work properly |
selection. |
| if the disc is not encoded with the corresponding function. |
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The screen ratio cannot be changed. | • | The Screen Ratio is fixed on your BD/DVDs. |
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No audio. | • | Make sure you have selected the correct Digital Output in the Audio |
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| Options Menu. |
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The screen is blocked | • | Press the $ button (in front panel) for more than 5 seconds with no disc |
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| inside. All settings will revert to the factory settings. |
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60_ troubleshooting
