If You Need Assistance Or
sewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (SW page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The oven will not operate
The surface units will not operate
Control
knob(s) will not turn
POSSIBLE CAUSE
The power cord is not plugged into a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
The Oven Selector is not turned to BAKE or BROIL.
The Oven Temperature Control Knob is not turned to a temperature setting.
A household fuse has blown or a circuit breaker has
tripped.
Surface units are not plugged in all the way.
The control knobs are not being set correctly.
You are not pushing in before turning.
SOLUTION
Plug the power cord into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Turn the Oven Selector to BAKE or
BROIL.
Turn the Oven Temperature Control Knob to a temperature setting.
Replace household fuse or reset circuit breaker.
Plug surface units in all the way. (See “Replacing” on page 19.)
Push control knobs in before turning to a setting.
Push control knob(s) in before turning to a setting.
continued on next page
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