Water or ice is leaking from the dispenser
■Is the glass not being held under the ice dispenser long enough, causing the ice to spill?
Hold the container under the ice chute for two to three seconds after releasing the dispenser lever. A small amount of ice may dispense after the lever is released.
■Is the glass not being held under the water dispenser long enough, causing water to drip?
Hold the container under the water dispenser two to three seconds after releasing the dispenser lever. Water may continue to dispense during this time.
■Is an ice cube stuck in the chute and holding the trap door open?
Remove the cube.
■Is there a water filter installed on the refrigerator?
The water filtration system may have air in the lines, causing water to drip. Additional flushing may help clear air from the lines. Normal dispenser use should flush air from the lines within 24 to 72 hours.
Water flow from the dispenser decreases noticeably
■Is there a water filter installed on the refrigerator?
The filter may be full or incorrectly installed. Depending on your model, remove the water filter cartridge (see the “Base Grille Water Filtration and Monitoring System or Interior Water Filtration System” section.) Operate the dispenser. If the water flow increases noticeably, your filter is full and needs to be replaced.
■Are the controls set correctly for the surrounding conditions?
Refer to the “Setting the Controls” section.
There is interior moisture build-up
■Are the air vents blocked in the refrigerator?
Remove any objects from in front of the air vents. Refer to the “Ensuring Proper Air Circulation” section for the location of air vents.
■Are the door(s) opened often?
To avoid humidity
■Is the room humid?
It is normal for moisture to build up inside the refrigerator when the room air is humid.
■Is the food packaged correctly?
Check that all food is securely wrapped. Wipe off damp food containers before placing in the refrigerator.
■Are the controls set correctly for the surrounding conditions?
Refer to the “Setting the Controls” section.
■Was a self-defrost cycle completed?
It is normal for droplets to form on the back wall after the refrigerator
The dispenser water is not cool enough
■Has the refrigerator been newly installed?
Allow 24 hours for the refrigerator to cool completely.
■Has a large amount of water been recently dispensed? Allow 24 hours for the water to cool completely.
■Has water not been recently dispensed?
The first glass of water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm
■The warmth is probably due to normal operation of the automatic exterior moisture control. If still concerned, call for service.
Temperature is too warm
■Are the air vents blocked in either compartment?
This prevents the movement of cold air from the freezer to the refrigerator. Remove any objects from in front of the air vents. Refer to the “Ensuring Proper Air Circulation” section for the location of air vents.
■Are the door(s) opened often?
Be aware that the refrigerator will warm when this occurs. In order to keep the refrigerator cool, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed.
■Has a large amount of food just been added to the refrigerator or freezer?
Adding a large amount of food warms the refrigerator. It can take several hours for the refrigerator to return to the normal temperature.
The doors will not close completely
■Are food packages blocking the door open?
Rearrange containers so that they fit more tightly and take up less space.
■Is the ice bin or ice bucket out of position?
For models with an interior ice bin, push the ice bin in all the way. If the ice bin does not go in all the way, it may not be put in straight. Pull it out and try again. For models with an ice bucket located on the freezer door, the bucket should sit level. To remove the bucket, press the release button on the right side of the bucket and lift straight up. Replace the bucket in the door making sure it is properly aligned and snapped securely into place. Refer to the “Ice Maker and Storage Bin/Bucket” section.
■Are the pans, shelves, bins, or baskets out of position? Put the crisper cover and all pans, shelves, bins, and baskets back into their correct positions. See the “Crisper and Crisper Cover” section for more information.
■Are the gaskets sticking?
Clean gaskets according to the directions in the “Cleaning Your Refrigerator” section.
■Does the refrigerator wobble or seem unstable?
Level the refrigerator. Refer to the “Door Closing” or “Leveling Your Refrigerator” section, depending on your model.
■Were the doors removed during product installation and not properly replaced?
Remove and replace the doors according to the “Removing the Doors” section on some models, or call a qualified service technician.
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