If You Need Assistance or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance …
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM | POSSIBLE CAUSE | SOLUTION |
Nothing will | The unit is not wired | Wire the unit into a live circuit with |
operate | into a live circuit with | proper voltage. (See Installation |
| proper voltage. | Instructions.) |
| A household fuse has | Replace household fuse or reset |
| blown or a circuit breaker | circuit breaker. |
| has tripped. |
|
|
|
|
The oven will | You have not turned the | Turn the Oven Selector to the |
not operate | Oven Selector to BAKE | desired setting. |
| or BROIL. |
|
| You have not turned | Turn the Oven Temperature Control |
| the Oven Temperature | Knob to a temperature setting. |
| Control Knob to a |
|
| temperature setting. |
|
|
|
|
The surface | A household fuse has | Replace household fuse or reset |
units will not | blown or a circuit breaker | circuit breaker. |
operate | has tripped. |
|
| You have not plugged in | Turn control knobs to OFF and plug |
| surface units all the way. | in surface units all the way. (See |
|
| “Replacing” on page 19.) |
| You are not setting the | Push control knobs in before turning |
| control knobs correctly. | to a setting. |
|
|
|
Control | You are not pushing in | Push control knob(s) in before |
knob(s) will | before turning. | turning to a setting. |
not turn |
|
|
|
|
|
|
| continued on next page |
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