If You Need Assistance or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 3.) This information will help us respond properly to your request.
1. Before calling for assistance …
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM | POSSIBLE CAUSE | SOLUTION |
|
|
|
Nothing will | The unit is not wired into a | Wire the unit into a live circuit with |
operate | live circuit with proper voltage. | proper voltage. (See Installation |
|
| Instructions.) |
| A household fuse has blown | Replace household fuse or reset |
| or a circuit breaker has | circuit breaker. |
| tripped. |
|
|
|
|
The oven will | You have not set the elec- | Refer to pages |
not operate | tronic control correctly. | electronic control. |
| You have programmed a | Wait for the start time to be reached |
| delayed start time. | or cancel and reset the controls. |
|
|
|
The surface | A household fuse has blown | Replace household fuse or reset |
units will not | or a circuit breaker has | circuit breaker. |
operate | tripped. |
|
| You have not plugged in | Turn control knobs to OFF and plug |
| surface units all the way. | in surface units all the way. (See |
|
| “Replacing” on page 31.) |
| You are not setting the | Push control knobs in before turning |
| control knobs correctly. | to a setting. |
|
|
|
Control knob(s) | You are not pushing in before | Push control knob(s) in before turning |
will not turn | turning. | to a setting. |
|
|
|
The Self- | The range clock does not | Reset clock to show the correct time |
Cleaning cycle | show the correct time of day. | of day. (See page 13.) |
will not operate | You have programmed a | Wait for the start time to be reached |
| ||
| delayed start time. | or cancel and reset the controls. |
|
|
|
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