If You Need Assistance or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers, and the purchase date. (See page 3.) This information will help us respond properly to your request.

1. Before calling for assistance …

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

POSSIBLE CAUSE

SOLUTION

 

 

 

Nothing will

The unit is not wired into a

Wire the unit into a live circuit with

operate

live circuit with proper voltage.

proper voltage. (See Installation

 

 

Instructions.)

 

A household fuse has blown

Replace household fuse or reset

 

or a circuit breaker has

circuit breaker.

 

tripped.

 

 

 

 

The oven will

You have not set the elec-

Refer to pages 12-22 for setting the

not operate

tronic control correctly.

electronic control.

 

You have programmed a

Wait for the start time to be reached

 

delayed start time.

or cancel and reset the controls.

 

 

 

The surface

A household fuse has blown

Replace household fuse or reset

units will not

or a circuit breaker has

circuit breaker.

operate

tripped.

 

 

You have not plugged in

Turn control knobs to OFF and plug

 

surface units all the way.

in surface units all the way. (See

 

 

“Replacing” on page 31.)

 

You are not setting the

Push control knobs in before turning

 

control knobs correctly.

to a setting.

 

 

 

Control knob(s)

You are not pushing in before

Push control knob(s) in before turning

will not turn

turning.

to a setting.

 

 

 

The Self-

The range clock does not

Reset clock to show the correct time

Cleaning cycle

show the correct time of day.

of day. (See page 13.)

will not operate

You have programmed a

Wait for the start time to be reached

 

 

delayed start time.

or cancel and reset the controls.

 

 

 

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Whirlpool RS385PXE If You Need Assistance or Service, Before calling for assistance …, Problem Possible Cause Solution

RS385PCE, RS385PXE specifications

The Whirlpool RS385PXE and RS385PCE are cutting-edge refrigerator models designed to enhance kitchen efficiency and food preservation. Both units embody Whirlpool's commitment to innovation, blending advanced technologies with practical features tailored to meet the needs of modern households.

One of the standout features of these models is the 6th Sense Fresh Control technology. This system continuously monitors and maintains optimal temperature and humidity levels, ensuring food stays fresher for longer. With the ability to adapt to the internal conditions, this technology allows users to enjoy the full flavor and nutritional value of their food.

The RS385PXE and RS385PCE also boast an Energy Efficient rating, ensuring that they consume less power while delivering outstanding performance. Utilizing advanced insulation and a smart cooling system, these models help reduce energy costs, making them an environmentally-friendly choice for consumers.

Capacity is another critical characteristic of these refrigerators. With ample storage space, each model incorporates adjustable shelves and door bins, allowing customization to accommodate items of various shapes and sizes. The spacious interior is designed to provide easy access to all your grocery essentials, reducing clutter and making meal prep hassle-free.

In terms of design, both models feature a sleek stainless steel finish that complements any kitchen aesthetic. The easy-to-clean surfaces not only look great but are also resistant to fingerprints and smudges, ensuring the fridge maintains its polished appearance over time.

Another notable feature is the No Frost technology, which eliminates the need for manual defrosting. This feature prevents ice build-up in the freezer, making it easier to maintain and optimize storage space. Furthermore, the refrigerator compartments come equipped with specialized drawers designed for storing fruits and vegetables, promoting optimal freshness and longevity.

Safety and convenience are also prioritized in these models. The presence of a child lock feature ensures peace of mind for families, while the LED lighting inside the fridge provides better visibility, making it easy to find items even in lower-light conditions.

In conclusion, the Whirlpool RS385PXE and RS385PCE refrigerators offer a combination of advanced technologies, user-friendly features, and contemporary design. These models not only ensure efficient food storage and maximum freshness but also provide energy savings and convenience for everyday use, making them an excellent choice for any modern kitchen.