Dell 5000 - page 47

support.dell.com Troubleshooting 2-19

Resolve Software Problems

Software problems can result from the following circumstances:

•Improper installation or configuration of an application program

•Input errors

•Drivers that may conflict with certain applic ation programs

•Memory conflicts

You can confirm that a problem is software-related by running the System Board

Devices tests as described in “Running the Dell Diagnostics” found earlier in this

chapter. If all tests in the device group run successfully, the error condition may be

related to a software problem.

NOTE: For detailed troubleshooting information on a particular application program,

see the software documentation or contact the soft ware manufacturer.

Install and Configure Software

Before installing additional software, ensure that the application program is

compatiblewith Microsoft Windows 98 Second Edition or Microsoft Windows 2000

(depending on the operating system software installed in your computer) and that

your computer meets the minimum hardware requirements needed to run the

software.

Before installing software on your hard-disk drive, use a virus-scanning application pro-

gram to check the diskettes or CDs for viruses. Viruses can quickly use all available

system memory, damage and/or destroy data stored on the hard-disk drive, and per-

manently affect the performance of the application programs they infect.

Software usually includes installation instructions in its accompanying documentatio n

and a software setup program (usually called setup.exe or install.exe,) on a diskette

or CD.

Resolve Touch Pad and Mouse Problems

•If you are using a PS/2 or USB mouse, ensure that the connector is firmly

attached.

•If you are using the touch pad or a PS/2 mouse, run the Pointing Devices test as

described in “Running the Dell Diagnostics” found earlier in this chapter.

•Reinstall the touch pad driver. For instructions, see “Install the Touch Pad Driver”

in Chapter 3.

NOTE: Be sure to refer to the section specific to your operating system.

•Restart the computer.

If you still have a touch pad or mouse problem, call Dell for technical assistance. See

Chapter 4, “Getting Help,” for instructions.

3959ubk1.book Page 19 Monday, March 20, 2000 4:52 PM

Contents

Main Page Safety Instructions When Using Your Computer Page Ergonomic Computing Habits Page When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Page Preface About This Guide Warranty and Return Policy Information Other Documents You May Need Notational Conventions Notes, Notices, and Cautions Page Page Contents Chapter 1 Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Chapter 2 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Chapter 3 Installing System Software . . . . . . . . . . . . . . . . . . . . . 3-1 Chapter 4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Appendix C System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 Appendix D Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 Appendix E Limited Warranty and Return Policy . . . . . . . . . . . . . E-1 Index Figures Tables Page CHAPTER 1 Options and Upgrades Available Options and Upgrades Using Drives in the Media Bay Swapping Media Bay Devices Swapping Devices While the Computer Is Turned Off Figure 1-1. Removing a Device From the Media Bay Swapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Figure 1-2. Removing the Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Figure 1-3. Repackaging the Hard-Disk Drive Installing Memory Modules Figure 1-4. Removing the Memory M odule Cover Figure 1-5. Removing a Memory Module Figure 1-6. Installing a Memory Module Connecting Other External Devices Using a Port Replicator Page CHAPTER 2 Troubleshooting Checking the Basics Page Running the Dell Diagnostics Start the Dell Diagnostics Figure 2-1. Diagnostics Menu Fully Test All Devices Quickly Test All Devices Select Devices to Test Exit to MS-DOS Page Confirm the System Configuration Information Use the Dell Diagnostics Help Menu Menu Keys Device Group Device Troubleshooting Procedures Restart Your Computer Dry Out a Wet Computer Test a Dropped or Damaged Computer Recover From a Program That Is Not Responding Restart a Computer That Is Not Responding Page Page Page Resolve Infrared Port Problems Page Page Page Resolve Television Problems Check the Television Type Setting Check the System Setup Program Settings Page Page CHAPTER 3 Installing System Software Installing the Windows 98 Operating System Recreating the Hibernate (Save-to-Disk Suspend) File (Windows 98) Figure 3-1. Diagnostics Menu Delete the Hibernate File Fully Test All Devices Quickly Test All Devices Select Devices to Test Exit to MS-DOS Create the Hibernate File Enable Hibernate Support View the Hibernate File Information Installing Drivers and Utilities for Windows 98 Install the Audio Driver (Windows 98) Install the Video Driver (Windows 98) Install the Touch Pad Driver (Windows 98) Install Softex BayManager (Windows 98) Install the Internal Modem Driver (Windows 98) Install the Software DVD Decoder (Windows 98) Configuring the Television Control Panel Setting Setting and Changing the DVD-ROM Drive Region Code Install the Intel SpeedStep Utility (Windows 98) Installing Drivers and Utilities for Windows 2000 Install the Audio Driver (Windows 2000) Install the Video Driver (Windows 2000) Install the Touch Pad Driver (Windows 2000) Install the Software DVD Decoder (Windows 2000) Setting and Changing the DVD-ROM Drive Region Code Install the Intel SpeedStep Utility (Windows 2000) Install the System Help From the System Software CD Download the System Help From the Dell Support Web Site Updating Drivers and Utilities Page CHAPTER 4 Getting Help Technical Assistance Help Tools World Wide Web AutoTech Service TechFax Service Automated Order-Status System Technical Support Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Figure 4-1. Diagnostics Checklist Dell Contact Numbers Table 4-1. International Dialing Codes Table 4-1. International Dialing Codes (continued) Table 4-2. Dell Contact Numbers Page Page Page Page Page Page Page Page Page Page Page APPENDIX A Technical Specifications Table A-1. Technical Specifications Page Page Page Page Page APPENDIX B Using the System Setup Program Accessing the System Setup Program Navigating Through the System Setup Program Table B-1. System Setup Program Navigation Keys Main Menu Figure B-1. Main Menu System Devices Menu Figure B- 2 . System De vices Men u Security Menu Figure B-3. Security Menu Power Men u Figure B-4. Power Menu Boot Menu Figure B-5. Boot Menu Exit Menu Figure B-6. Exit Menu APPENDIX C System Messages Table C-1. System Error Messages Table C-1. System Error Messages (continued) APPENDIX D Regulatory Notices FCC Notices (U.S. Only) Class A Class B Modem Regulatory Information Fax Branding IC Notice (Canada Only) Modem Regulatory Information CTR21 Declaration New Zealand Telecom Warnings General Important Notice CE Notice (European Union) Battery Disposal EN 55022 Compliance (Czech Republic Only) VCCI Notice (Japan Only) Class A ITE VCCI-A Polish Center for Testing and Certification Notice !"#$%$&'$()*+,-'.%*(/.&012#(3$4$5('( /.10"6'-$78' )*9*,0$:.('&,012-78.(;.9<'.79.5,0=$ NOM Information (Mexico Only) Informacin para NOM (nicamente para Mxico) APPENDIX E Limited Warranty and Return Policy Three-Year Limited Warranty (U.S. Only) Coverage During Year One Coverage During Years Two and Three General Provisions Three-Year Limited Warranty (Canada Only) Coverage During Year One Coverage During Years Two and Three General Provisions One-Year End-User Manufacturer Guaran- tee (Latin America and the Caribbean Only) Guarantee Exclusions Making a Claim Limitation and Statutory Rights Total Satisfaction Return P olicy (U .S. and Canada Only) Macrovision Product Notice Index A C D E F G H I K M O P Q T Page Page Dell Information Development Continued on Back Postscript Imaging and Printing Specs Dell Information Development Postscript Imaging and Printing Specs