Dell 5000 World Wide Web, , AutoTech Service

4-2 Dell Inspiron 5000 Reference and Troubleshooting Guide

NOTE: Some of the following tools are not always available in all locations outside the

continental U.S. Please call your local Dell representative for information on

availabil ity.

World Wide Web

The Internet is your most powerful tool for obtaining information about your computer

and other Dell products. Through the Internet, you can access most of the services

described in this chapter, including AutoTech, TechFax, order status, technical support,

and product information.

You can access Dell’s support Web site at http://support.dell.com. To select your

country, click the map that appears. The Welcome to support.dell.com page opens.

Enter your system information to access help tools and information. Dell can be

accessed electronically using the followin g addresses:

•World Wide Web

http://www.dell.com/

http://www.dell.com/ap/ (for Asian/Pacific countries only)

http://www.euro.dell.com (for Europe only)

http://www.dell.com/la (for Latin American countries)

•Anonymous file transfer protocol (FTP)

ftp1.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

•Electronic Support Service

mobile_support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

http://support.euro.dell.com (for Europe only)

•Electronic Quote Service

sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

•Electronic Information Service

info@dell.com

AutoTech Service

Dell’s automated technical support service—AutoTech—provides recorded answers

to the questions most frequently asked by Dell customers.

When you call AutoTech, you use your touch-tone telephone to select the subjects

that correspond to your questions. You can even interrupt an AutoTech session and

3959ubk1.book Page 2 Monday, March 20, 2000 4:52 PM

Contents

Main Page Safety Instructions When Using Your Computer Page Ergonomic Computing Habits Page When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Page Preface About This Guide Warranty and Return Policy Information Other Documents You May Need Notational Conventions Notes, Notices, and Cautions Page Page Contents Chapter 1 Options and Upgrades . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Chapter 2 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Chapter 3 Installing System Software . . . . . . . . . . . . . . . . . . . . . 3-1 Chapter 4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Appendix C System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1 Appendix D Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . D-1 Appendix E Limited Warranty and Return Policy . . . . . . . . . . . . . E-1 Index Figures Tables Page CHAPTER 1 Options and Upgrades Available Options and Upgrades Using Drives in the Media Bay Swapping Media Bay Devices Swapping Devices While the Computer Is Turned Off Figure 1-1. Removing a Device From the Media Bay Swapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Figure 1-2. Removing the Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Figure 1-3. Repackaging the Hard-Disk Drive Installing Memory Modules Figure 1-4. Removing the Memory M odule Cover Figure 1-5. Removing a Memory Module Figure 1-6. Installing a Memory Module Connecting Other External Devices Using a Port Replicator Page CHAPTER 2 Troubleshooting Checking the Basics Page Running the Dell Diagnostics Start the Dell Diagnostics Figure 2-1. Diagnostics Menu Fully Test All Devices Quickly Test All Devices Select Devices to Test Exit to MS-DOS Page Confirm the System Configuration Information Use the Dell Diagnostics Help Menu Menu Keys Device Group Device Troubleshooting Procedures Restart Your Computer Dry Out a Wet Computer Test a Dropped or Damaged Computer Recover From a Program That Is Not Responding Restart a Computer That Is Not Responding Page Page Page Resolve Infrared Port Problems Page Page Page Resolve Television Problems Check the Television Type Setting Check the System Setup Program Settings Page Page CHAPTER 3 Installing System Software Installing the Windows 98 Operating System Recreating the Hibernate (Save-to-Disk Suspend) File (Windows 98) Figure 3-1. Diagnostics Menu Delete the Hibernate File Fully Test All Devices Quickly Test All Devices Select Devices to Test Exit to MS-DOS Create the Hibernate File Enable Hibernate Support View the Hibernate File Information Installing Drivers and Utilities for Windows 98 Install the Audio Driver (Windows 98) Install the Video Driver (Windows 98) Install the Touch Pad Driver (Windows 98) Install Softex BayManager (Windows 98) Install the Internal Modem Driver (Windows 98) Install the Software DVD Decoder (Windows 98) Configuring the Television Control Panel Setting Setting and Changing the DVD-ROM Drive Region Code Install the Intel SpeedStep Utility (Windows 98) Installing Drivers and Utilities for Windows 2000 Install the Audio Driver (Windows 2000) Install the Video Driver (Windows 2000) Install the Touch Pad Driver (Windows 2000) Install the Software DVD Decoder (Windows 2000) Setting and Changing the DVD-ROM Drive Region Code Install the Intel SpeedStep Utility (Windows 2000) Install the System Help From the System Software CD Download the System Help From the Dell Support Web Site Updating Drivers and Utilities Page CHAPTER 4 Getting Help Technical Assistance Help Tools World Wide Web AutoTech Service TechFax Service Automated Order-Status System Technical Support Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Figure 4-1. Diagnostics Checklist Dell Contact Numbers Table 4-1. International Dialing Codes Table 4-1. International Dialing Codes (continued) Table 4-2. Dell Contact Numbers Page Page Page Page Page Page Page Page Page Page Page APPENDIX A Technical Specifications Table A-1. Technical Specifications Page Page Page Page Page APPENDIX B Using the System Setup Program Accessing the System Setup Program Navigating Through the System Setup Program Table B-1. System Setup Program Navigation Keys Main Menu Figure B-1. Main Menu System Devices Menu Figure B- 2 . System De vices Men u Security Menu Figure B-3. Security Menu Power Men u Figure B-4. Power Menu Boot Menu Figure B-5. Boot Menu Exit Menu Figure B-6. Exit Menu APPENDIX C System Messages Table C-1. System Error Messages Table C-1. System Error Messages (continued) APPENDIX D Regulatory Notices FCC Notices (U.S. Only) Class A Class B Modem Regulatory Information Fax Branding IC Notice (Canada Only) Modem Regulatory Information CTR21 Declaration New Zealand Telecom Warnings General Important Notice CE Notice (European Union) Battery Disposal EN 55022 Compliance (Czech Republic Only) VCCI Notice (Japan Only) Class A ITE VCCI-A Polish Center for Testing and Certification Notice !"#$%$&'$()*+,-'.%*(/.&012#(3$4$5('( /.10"6'-$78' )*9*,0$:.('&,012-78.(;.9<'.79.5,0=$ NOM Information (Mexico Only) Informacin para NOM (nicamente para Mxico) APPENDIX E Limited Warranty and Return Policy Three-Year Limited Warranty (U.S. Only) Coverage During Year One Coverage During Years Two and Three General Provisions Three-Year Limited Warranty (Canada Only) Coverage During Year One Coverage During Years Two and Three General Provisions One-Year End-User Manufacturer Guaran- tee (Latin America and the Caribbean Only) Guarantee Exclusions Making a Claim Limitation and Statutory Rights Total Satisfaction Return P olicy (U .S. and Canada Only) Macrovision Product Notice Index A C D E F G H I K M O P Q T Page Page Dell Information Development Continued on Back Postscript Imaging and Printing Specs Dell Information Development Postscript Imaging and Printing Specs