NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

World Wide Web

The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this chapter, including AutoTech, TechFax, order status, technical support, and product information.

You can access Dell’s support Web site at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page opens. Enter your system information to access help tools and information. Dell can be accessed electronically using the following addresses:

World Wide Web

http://www.dell.com/

http://www.dell.com/ap/ (for Asian/Pacific countries only)

http://www.euro.dell.com (for Europe only)

http://www.dell.com/la (for Latin American countries)

Anonymous file transfer protocol (FTP)

ftp1.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

Electronic Support Service

mobile_support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

http://support.euro.dell.com (for Europe only)

Electronic Quote Service

sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

Electronic Information Service

info@dell.com

AutoTech Service

Dell’s automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers.

When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even interrupt an AutoTech session and

4-2 Dell Inspiron 5000 Reference and Troubleshooting Guide

Page 70
Image 70
Dell 5000 manual World Wide Web, AutoTech Service