System Messages, Table C-1. System Error Messages | Dell 5000

A P P E N D I X C

System Messages

Your application programs, the operating system, and the computer itself can provide you with status and error information in the form of system messages that appear on the computer’s display or an external monitor. This appendix documents the system messages generated by the system basic input/output system (BIOS). For other mes- sages, refer to the documentation for your application program or operating system.

If a message appears on the display or external monitor, make a note of the message. See Table C-1 for an explanation of the message and suggestions for correcting any errors. The system messages are listed alphabetically.

NOTE: If the message is not listed in Table C-1, check the documentation for the appli- cation programs that were running at the time the message appeared and/or the operating system documentation for an explanation of the message and a recom- mended action.

Table C-1. System Error Messages

Message

Cause

Action

CMOS battery is The CMOS battery is dead. dead—Replace

and run Setup

Call Dell for technical assistance. (For instructions, see Chapter 4, “Getting Help.”)

Diskette drive	A connector may be loose or
error	the diskette may be faulty.

If the diskette-drive access indicator lights up when you access a file on the diskette, but you still get this error message, try a different diskette. Turn the computer back on, and check for the error mes- sage. If the problem is still not resolved, see “Resolve Diskette Drive Problems” in Chapter 2.

Fixed disk 0	The hard-disk drive failed to	See “Resolve Hard-Disk Drive Problems” in
failure	initialize.	Chapter 2.
failure
Fixed disk con-	The hard-disk drive control-	Call Dell for technical assistance. (For instructions,
troller failure	ler may be faulty.	see Chapter 4, “Getting Help.”)
Keyboard con-	The keyboard controller is	Call Dell for technical assistance. (For instructions,
troller error	faulty.	see Chapter 4, “Getting Help.”)

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.

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System Messages C-1

Image 103

Dell 5000 manual System Messages, Table C-1. System Error Messages

Contents

Reference Troubleshooting Guide Page When Using Your Computer Safety InstructionsPage Ergonomic Computing Habits Viii Protecting Against Electrostatic Discharge When Removing or Installing Memory ModulesPage About This Guide Preface Other Documents You May Need Warranty and Return Policy InformationNotational Conventions Examples autoexec.bat and c\windows Typographical Conventions Xiv Contents Installing System Software Getting Help Xviii Figures Tables IndexPage Available Options and Upgrades Options and Upgrades Swapping Media Bay Devices Using Drives in the Media Bay Swapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Removing the Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Repackaging the Hard-Disk Drive Installing Memory Modules Removing the Memory Module Cover Removing a Memory Module Using a Port Replicator Connecting Other External DevicesSystem Help Dell Inspiron 5000 Reference and Troubleshooting Guide Checking the Basics Troubleshooting Evaluate Environmental Factors Check Connections Check the Electrical Power Source Running the Dell Diagnostics Floppy Internal Hard Drive Start the Dell Diagnostics Select Devices to Test Dell Diagnostics Main Screen Device Groups Devices for Highlighted Group Confirm the System Configuration Information Memory Use the Dell Diagnostics Help Menu Exit the Dell Diagnostics Troubleshooting Procedures Dry Out a Wet Computer Restart Your Computer Test a Dropped or Damaged Computer Click End Task Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding Select Fully Test All Devices Resolve CD-ROM or DVD-ROM Drive Problems Resolve Audio ProblemsResolve Diskette Drive Problems Resolve External Monitor Problems Resolve Display Problems Click the Device Manager tab Resolve External Keyboard ProblemsResolve Hard-Disk Drive Problems Resolve Hardware Conflicts Infrared devices Network adapters Ports COM & LPT Resolve Infrared Port Problems Resolve Memory Problems Resolve PC Card Problems Resolve Modem, Fax, and Internet Connection Problems Resolve Touch Pad and Mouse Problems Resolve Software Problems Shut Down window, select Restart the Computer Resolve Television Problems Support.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing the Windows 98 Operating System Installing System Software Recreating the Hibernate Save-to-Disk Suspend File Windows Boot Your Computer With the System Software CDFloppy Delete the Hibernate File Exit to MS-DOS Create the Hibernate File Enable Hibernate SupportExit to MS-DOS from the Dell Diagnostic Menu Exit to MS-DOS from the Dell Diagnostics Menu Install the Audio Driver Windows Installing Drivers and Utilities for Windows Install the Touch Pad Driver Windows Install the Video Driver Windows Install Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Click the Start button and select Settings Control Panel Install the Intel SpeedStep Utility Windows 98 Optional System Software CD Install the Video Driver Windows At the Important Information window, click Next twice WinZip Self-Extractor window appears Software License Agreement window appears Install the Software DVD Decoder Windows 2000 Optional Install the Intel SpeedStep Utility Windows 2000 Optional Click Copy Here Install the System Help From the System Software CD Updating Drivers and Utilities Download the System Help From the Dell Support Web Site Dell Inspiron 5000 Reference and Troubleshooting Guide Technical Assistance Getting HelpHelp Tools World Wide Web AutoTech Service Automated Order-Status System Problems With Your OrderTechFax Service Technical Support Service Dell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics Checklist 1344 Dell Contact Numbers International Dialing Codes Austria AustraliaWeb site http//support.euro.dell.com Canada BelgiumBrazil Brunei Finland ChinaCzech Republic Denmark Germany FranceHong Kong Web site http//support.jp.dell.com IrelandItaly Japan Macau KoreaLatin America Luxembourg Norway MexicoNetherlands New Zealand Southeast Asian PolandSingapore South Africa Taiwan SpainSweden Switzerland TechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Table A-1. 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