China, Czech Republic, Denmark, Finland | Dell 5000 guide

Table 4-2. Dell Contact Numbers (continued)

		Area	Local Number or
Country (City)	Department Name or Service	Code	Toll-Free Number

China	Customer Service	. . . . . . . .	toll free: 800 858 2437
(Xiamen)	Sales		toll free: 800 858 2222
	Sales	. . . . . . . .	toll free: 800 858 2222
Czech Republic	Technical Support	. 02	. . . . . . . . 22 83 27 27
(Prague)	Customer Care	. 02.	. . . . . . . . 22 83 27 11
	Customer Care	. 02.	. . . . . . . . 22 83 27 11
	Fax	. 02	. . . . . . . . 22 83 27 14
	TechFax	. 02	. . . . . . . . 22 83 27 28
	Switchboard	. 02	. . . . . . . . .22 83 27 11
	Web site: http://support.euro.dell.com
	E-mail: czech_dell@dell.com

Denmark	Technical Support	. . . . . . . .	. . . . . . . . . . 45170182
(Horsholm)	Home/Small Business Customer Care		. . . . . . . . . . 32875505
	Home/Small Business Customer Care	. . . . . . . .	. . . . . . . . . . 32875505
NOTE: Customers	Switchboard	. . . . . . . .	. . . . . . . . . . 45170100
in Denmark call	Fax Technical Support (Upplands Vasby, Sweden)		. . . . . . . . . 859005594
Sweden for fax	Fax Technical Support (Upplands Vasby, Sweden)	. . . . . . . .	. . . . . . . . . 859005594
Sweden for fax
technical support.	Fax Switchboard	. . . . . . . .	. . . . . . . . . . .45170117
	Web site: http://support.euro.dell.com
	E-mail: den_support@dell.com

Finland	Technical Support	. 09	. . . . . . . . . 253 313 60
(Helsinki)	Technical Support Fax	. 09.	. . . . . . . . . 253 313 81
	Technical Support Fax	. 09.	. . . . . . . . . 253 313 81
	Home/Small Business Customer Care	. 09	. . . . . . . . . 693 791 94
	Fax	. 09	. . . . . . . . . 253 313 99
	Switchboard	. 09	. . . . . . . . . 253 313 00
	Web site: http://support.euro.dell.com
	E-mail: fin_support@dell.com

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Getting Help 4-11

Image 79

Dell 5000 manual China, Czech Republic, Denmark, Finland

Contents

Reference Troubleshooting Guide Page When Using Your Computer Safety InstructionsPage Ergonomic Computing Habits Viii Protecting Against Electrostatic Discharge When Removing or Installing Memory ModulesPage About This Guide Preface Other Documents You May Need Warranty and Return Policy InformationNotational Conventions Examples autoexec.bat and c\windows Typographical Conventions Xiv Contents Installing System Software Getting Help Xviii Figures Tables IndexPage Available Options and Upgrades Options and Upgrades Swapping Media Bay Devices Using Drives in the Media Bay Swapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Removing the Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Repackaging the Hard-Disk Drive Installing Memory Modules Removing the Memory Module Cover Removing a Memory Module Using a Port Replicator Connecting Other External DevicesSystem Help Dell Inspiron 5000 Reference and Troubleshooting Guide Checking the Basics Troubleshooting Evaluate Environmental Factors Check Connections Check the Electrical Power Source Running the Dell Diagnostics Floppy Internal Hard Drive Start the Dell Diagnostics Select Devices to Test Dell Diagnostics Main Screen Device Groups Devices for Highlighted Group Confirm the System Configuration Information Memory Use the Dell Diagnostics Help Menu Exit the Dell Diagnostics Troubleshooting Procedures Dry Out a Wet Computer Restart Your Computer Test a Dropped or Damaged Computer Click End Task Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding Select Fully Test All Devices Resolve CD-ROM or DVD-ROM Drive Problems Resolve Audio ProblemsResolve Diskette Drive Problems Resolve External Monitor Problems Resolve Display Problems Click the Device Manager tab Resolve External Keyboard ProblemsResolve Hard-Disk Drive Problems Resolve Hardware Conflicts Infrared devices Network adapters Ports COM & LPT Resolve Infrared Port Problems Resolve Memory Problems Resolve PC Card Problems Resolve Modem, Fax, and Internet Connection Problems Resolve Touch Pad and Mouse Problems Resolve Software Problems Shut Down window, select Restart the Computer Resolve Television Problems Support.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing the Windows 98 Operating System Installing System Software Recreating the Hibernate Save-to-Disk Suspend File Windows Boot Your Computer With the System Software CDFloppy Delete the Hibernate File Exit to MS-DOS Create the Hibernate File Enable Hibernate SupportExit to MS-DOS from the Dell Diagnostic Menu Exit to MS-DOS from the Dell Diagnostics Menu Install the Audio Driver Windows Installing Drivers and Utilities for Windows Install the Touch Pad Driver Windows Install the Video Driver Windows Install Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Click the Start button and select Settings Control Panel Install the Intel SpeedStep Utility Windows 98 Optional System Software CD Install the Video Driver Windows At the Important Information window, click Next twice WinZip Self-Extractor window appears Software License Agreement window appears Install the Software DVD Decoder Windows 2000 Optional Install the Intel SpeedStep Utility Windows 2000 Optional Click Copy Here Install the System Help From the System Software CD Updating Drivers and Utilities Download the System Help From the Dell Support Web Site Dell Inspiron 5000 Reference and Troubleshooting Guide Technical Assistance Getting HelpHelp Tools World Wide Web AutoTech Service Automated Order-Status System Problems With Your OrderTechFax Service Technical Support Service Dell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics Checklist 1344 Dell Contact Numbers International Dialing Codes Austria AustraliaWeb site http//support.euro.dell.com Canada BelgiumBrazil Brunei Finland ChinaCzech Republic Denmark Germany FranceHong Kong Web site http//support.jp.dell.com IrelandItaly Japan Macau KoreaLatin America Luxembourg Norway MexicoNetherlands New Zealand Southeast Asian PolandSingapore South Africa Taiwan SpainSweden Switzerland TechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Table A-1. Technical Specifications Technical Specifications PC Card Video Tabs AC Adapter Environmental Computer Accessing the System Setup Program Using the System Setup ProgramMain System Devices Security Power Boot Exit Table B-1. System Setup Program Navigation Keys Navigating Through the System Setup Program Item Specific Help Main Menu Figure B-2. System Devices Menu System Devices Menu Security Security Menu Figure B-4. Power Menu Power Menu Figure B-5. Boot Menu Boot Menu Exit Exit Menu System Messages Table C-1. System Error Messages Real time clock Regulatory Notices Class a FCC Notices U.S. Only Modem Regulatory Information Class B Fax Branding IC Notice Canada Only Support.dell.com Regulatory Notices D-5 New Zealand Telecom Warnings CTR21 DeclarationGeneral Important Notice CE Notice European Union EN 55022 Compliance Czech Republic Only Battery DisposalVcci Notice Japan Only Class a ITE Polish Center for Testing and Certification NoticeClass B ITE #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78 $.&,012-78..9.79.5,0=$ NOM Information Mexico Only Información para NOM únicamente para México Three-Year Limited Warranty U.S. Only Limited Warranty and Return PolicyCoverage During Year One General Provisions Coverage During Years Two and Three Three-Year Limited Warranty Canada Only Coverage During Year One Guarantee Making a Claim ExclusionsLimitation and Statutory Rights Dell Computer de Colombia Corporation Total Satisfaction Return Policy U.S. and Canada OnlyDell Computer de Mexico SA de CV Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count