support.dell.com Troubleshooting 2-15
NOTE: If your computer is connected to the TV-out connector on your television and
there is no picture on your television screen, see “Resolve Television Problems”
found later in this chapter.
Resolve External Keyboard Problems
NOTE: External Universal Serial Bus (USB) keyboards only function when
Windows 98 Second Edition is running. Use the integrated keyboard when you use
the Dell Diagnostics, the system setup program, or you are working in the MS-DOS
mode.
•Disconnect the keyboard cable from the computer and check the cable connector
for bent or broken pins.
•Run the PC-AT Compatible Keyboards tests as described in “Running the Dell
Diagnostics” found earlier in this chapter.
•Restart the computer.
If you still have a an external keyboard problem, call Dell for technical assistance . See
Chapter 4, “Getting Help,” for instructions.
Resolve Hard-Disk Drive Problems
•Run the ScanDisk utility: click the Start button, point to Programs—>
Accessories—> System Tools, and then click ScanDisk.
•Run the IDE Devices tests as described in “Running the Dell Diagnostics” found
earlier in this chapter.
•Check the setting on the IDE Controller submenu of the system setup program
as described in AppendixB, “Using the System Setup Program.”
If you still have a hard-disk drive problem, call Dell for technical assistance. See
Chapter 4, “Getting Help,” for instructions.
Resolve Hardware Conflicts
Hardware conflicts occur if the device is detected by the operating system but is con-
figured incorrectly. To check for conflicts, perform the following steps:
1. Cli ck t he Start button, point to Settings, and click Control Panel.
2. In the Control Pa nel, double-click System.
3. Click the Device Manager tab.
Conflicts are indicated in the Device Manager list by a yellow exclamation po int
(!) beside the conflicting device. A red X beside a device indicates that the device
is disabled in the current hardware profile.
If a hardware conflict exists, the Device status area in the Properties window
shows the conflicting expansion cards or devices.
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