Resolve Display Problems | Dell 5000 specification

If you still have a diskette drive problem, call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions.

NOTICE: Do not attempt to clean drive heads with a swab. You could acci- dentally misalign the heads and render the drive inoperable.

Resolve Display Problems

•If the display is blank, the computer may be in standby or hibernate (save-to-disk suspend) mode. To resume normal operations, press the power button.

•Check the Video Display Device setting in the system setup program as described in Appendix B, “Using the System Setup Program.” To use the inte- grated display on the computer, this option must be set to LCD Mode or Simul Mode.

NOTE: The operating system overrides the settings in the system setup program if the computer is in MS-DOS mode.

•Adjust brightness setting.

•Run the VESA/VGA Interface tests as described in “Running the Dell Diagnos- tics” found earlier in this chapter.

•Restart the computer.

If you still have a display problem, call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions.

Resolve External Monitor Problems

•If the display is blank, the computer may be in standby or hibernate (save-to-disk suspend) mode. To resume normal operations, press the power button.

•Ensure that the video cable is firmly attached to the video connector on the back of the computer and that the monitor power cable is plugged into a functional electrical outlet.

•

•

Check the Video Display Device setting in the system setup program as described in Appendix B, “Using the System Setup Program.” To use an external monitor, this option must be set to CRT Mode or Simul Mode.

NOTE: The operating system overrides the settings in the system setup program if the computer is in MS-DOS mode.

Adjust brightness and contrast settings.

•Run the VESA/VGA Interface tests as described in “Running the Dell Diagnostics” found earlier in this chapter.

•Restart the computer.

If you still have an external monitor problem, call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions.

2-14 Dell Inspiron 5000 Reference and Troubleshooting Guide

Image 42

Dell 5000 manual Resolve Display Problems, Resolve External Monitor Problems

Contents

Reference Troubleshooting Guide Page Safety Instructions When Using Your ComputerPage Ergonomic Computing Habits Viii When Removing or Installing Memory Modules Protecting Against Electrostatic DischargePage Preface About This Guide Warranty and Return Policy Information Other Documents You May NeedNotational Conventions Typographical Conventions Examples autoexec.bat and c\windows Xiv Contents Installing System Software Getting Help Xviii Index Figures TablesPage Options and Upgrades Available Options and Upgrades Using Drives in the Media Bay Swapping Media Bay Devices Swapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Removing the Internal Hard-Disk Drive Installing Memory Modules Repackaging the Hard-Disk Drive Removing the Memory Module Cover Removing a Memory Module Connecting Other External Devices Using a Port ReplicatorSystem Help Dell Inspiron 5000 Reference and Troubleshooting Guide Troubleshooting Checking the Basics Check Connections Evaluate Environmental Factors Running the Dell Diagnostics Check the Electrical Power Source Start the Dell Diagnostics Floppy Internal Hard Drive Select Devices to Test Dell Diagnostics Main Screen Confirm the System Configuration Information Device Groups Devices for Highlighted Group Use the Dell Diagnostics Help Menu Memory Troubleshooting Procedures Exit the Dell Diagnostics Restart Your Computer Dry Out a Wet Computer Test a Dropped or Damaged Computer Select Fully Test All Devices Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding Click End Task Resolve Audio Problems Resolve CD-ROM or DVD-ROM Drive ProblemsResolve Diskette Drive Problems Resolve Display Problems Resolve External Monitor Problems Resolve Hardware Conflicts Resolve External Keyboard ProblemsResolve Hard-Disk Drive Problems Click the Device Manager tab Resolve Infrared Port Problems Infrared devices Network adapters Ports COM & LPT Resolve Memory Problems Resolve Modem, Fax, and Internet Connection Problems Resolve PC Card Problems Resolve Software Problems Resolve Touch Pad and Mouse Problems Resolve Television Problems Shut Down window, select Restart the Computer Support.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing System Software Installing the Windows 98 Operating System Boot Your Computer With the System Software CD Recreating the Hibernate Save-to-Disk Suspend File WindowsFloppy Exit to MS-DOS Delete the Hibernate File Exit to MS-DOS from the Dell Diagnostics Menu Enable Hibernate SupportExit to MS-DOS from the Dell Diagnostic Menu Create the Hibernate File Installing Drivers and Utilities for Windows Install the Audio Driver Windows Install the Video Driver Windows Install the Touch Pad Driver Windows Install Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Install the Intel SpeedStep Utility Windows 98 Optional Click the Start button and select Settings Control Panel System Software CD Install the Video Driver Windows WinZip Self-Extractor window appears At the Important Information window, click Next twice Install the Software DVD Decoder Windows 2000 Optional Software License Agreement window appears Install the Intel SpeedStep Utility Windows 2000 Optional Install the System Help From the System Software CD Click Copy Here Download the System Help From the Dell Support Web Site Updating Drivers and Utilities Dell Inspiron 5000 Reference and Troubleshooting Guide Getting Help Technical AssistanceHelp Tools AutoTech Service World Wide Web Technical Support Service Problems With Your OrderTechFax Service Automated Order-Status System Dell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics Checklist Dell Contact Numbers 1344 International Dialing Codes Australia AustriaWeb site http//support.euro.dell.com Brunei BelgiumBrazil Canada Denmark ChinaCzech Republic Finland France GermanyHong Kong Japan IrelandItaly Web site http//support.jp.dell.com Luxembourg KoreaLatin America Macau New Zealand MexicoNetherlands Norway South Africa PolandSingapore Southeast Asian Switzerland SpainSweden Taiwan TechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Technical Specifications Table A-1. Technical Specifications PC Card Video Tabs AC Adapter Environmental Computer Using the System Setup Program Accessing the System Setup ProgramMain System Devices Security Power Boot Exit Navigating Through the System Setup Program Table B-1. System Setup Program Navigation Keys Main Menu Item Specific Help System Devices Menu Figure B-2. System Devices Menu Security Menu Security Power Menu Figure B-4. Power Menu Boot Menu Figure B-5. Boot Menu Exit Menu Exit Table C-1. System Error Messages System Messages Real time clock Regulatory Notices FCC Notices U.S. Only Class a Class B Modem Regulatory Information IC Notice Canada Only Fax Branding Support.dell.com Regulatory Notices D-5 CTR21 Declaration New Zealand Telecom WarningsGeneral CE Notice European Union Important Notice Battery Disposal EN 55022 Compliance Czech Republic OnlyVcci Notice Japan Only Polish Center for Testing and Certification Notice Class a ITEClass B ITE $.&,012-78..9.79.5,0=$ #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78 NOM Information Mexico Only Información para NOM únicamente para México Limited Warranty and Return Policy Three-Year Limited Warranty U.S. OnlyCoverage During Year One Coverage During Years Two and Three General Provisions Three-Year Limited Warranty Canada Only Coverage During Year One Guarantee Exclusions Making a ClaimLimitation and Statutory Rights Total Satisfaction Return Policy U.S. and Canada Only Dell Computer de Colombia CorporationDell Computer de Mexico SA de CV Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count