Diagnostics Checklist | Dell 5000 guide

Diagnostics Checklist

Name: ______________________________________________________________Date: ______________________

Address: ________________________________________________________Phone number:__________________

Service tag (an alphanumeric code on the back or bottom of the computer):______________________________

Express Service Code:____________________________________________________________________________

Return Material Authorization Number (if provided by Dell support technician): ___________________________

Operating system and version:_____________________________________________________________________

Peripherals: ____________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Expansion cards:_________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Are you connected to a network?

yes

no

Network, version, and network card: _______________________________________________________________

Programs and versions:___________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Refer to your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message or diagnostic code: _________________________________________________________________

Description of problem and troubleshooting procedures you performed: ________________________________

_______________________________________________________________________________________________

_______________________________________________________________________________________________

Figure 4-1. Diagnostics Checklist

4-6 Dell Inspiron 5000 Reference and Troubleshooting Guide

Image 74

Dell 5000 manual Diagnostics Checklist

Contents

Reference Troubleshooting Guide Page Safety Instructions When Using Your ComputerPage Ergonomic Computing Habits Viii When Removing or Installing Memory Modules Protecting Against Electrostatic DischargePage Preface About This Guide Notational Conventions Warranty and Return Policy InformationOther Documents You May Need Typographical Conventions Examples autoexec.bat and c\windows Xiv Contents Installing System Software Getting Help Xviii Index Figures TablesPage Options and Upgrades Available Options and Upgrades Using Drives in the Media Bay Swapping Media Bay Devices Swapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Removing the Internal Hard-Disk Drive Installing Memory Modules Repackaging the Hard-Disk Drive Removing the Memory Module Cover Removing a Memory Module System Help Connecting Other External DevicesUsing a Port Replicator Dell Inspiron 5000 Reference and Troubleshooting Guide Troubleshooting Checking the Basics Check Connections Evaluate Environmental Factors Running the Dell Diagnostics Check the Electrical Power Source Start the Dell Diagnostics Floppy Internal Hard Drive Select Devices to Test Dell Diagnostics Main Screen Confirm the System Configuration Information Device Groups Devices for Highlighted Group Use the Dell Diagnostics Help Menu Memory Troubleshooting Procedures Exit the Dell Diagnostics Restart Your Computer Dry Out a Wet Computer Test a Dropped or Damaged Computer Select Fully Test All Devices Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding Click End Task Resolve Diskette Drive Problems Resolve Audio ProblemsResolve CD-ROM or DVD-ROM Drive Problems Resolve Display Problems Resolve External Monitor Problems Resolve Hardware Conflicts Resolve External Keyboard ProblemsResolve Hard-Disk Drive Problems Click the Device Manager tab Resolve Infrared Port Problems Infrared devices Network adapters Ports COM & LPT Resolve Memory Problems Resolve Modem, Fax, and Internet Connection Problems Resolve PC Card Problems Resolve Software Problems Resolve Touch Pad and Mouse Problems Resolve Television Problems Shut Down window, select Restart the Computer Support.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing System Software Installing the Windows 98 Operating System Floppy Boot Your Computer With the System Software CDRecreating the Hibernate Save-to-Disk Suspend File Windows Exit to MS-DOS Delete the Hibernate File Exit to MS-DOS from the Dell Diagnostics Menu Enable Hibernate SupportExit to MS-DOS from the Dell Diagnostic Menu Create the Hibernate File Installing Drivers and Utilities for Windows Install the Audio Driver Windows Install the Video Driver Windows Install the Touch Pad Driver Windows Install Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Install the Intel SpeedStep Utility Windows 98 Optional Click the Start button and select Settings Control Panel System Software CD Install the Video Driver Windows WinZip Self-Extractor window appears At the Important Information window, click Next twice Install the Software DVD Decoder Windows 2000 Optional Software License Agreement window appears Install the Intel SpeedStep Utility Windows 2000 Optional Install the System Help From the System Software CD Click Copy Here Download the System Help From the Dell Support Web Site Updating Drivers and Utilities Dell Inspiron 5000 Reference and Troubleshooting Guide Help Tools Getting HelpTechnical Assistance AutoTech Service World Wide Web Technical Support Service Problems With Your OrderTechFax Service Automated Order-Status System Dell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics Checklist Dell Contact Numbers 1344 International Dialing Codes Web site http//support.euro.dell.com AustraliaAustria Brunei BelgiumBrazil Canada Denmark ChinaCzech Republic Finland Hong Kong FranceGermany Japan IrelandItaly Web site http//support.jp.dell.com Luxembourg KoreaLatin America Macau New Zealand MexicoNetherlands Norway South Africa PolandSingapore Southeast Asian Switzerland SpainSweden Taiwan TechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Technical Specifications Table A-1. Technical Specifications PC Card Video Tabs AC Adapter Environmental Computer Main System Devices Security Power Boot Exit Using the System Setup ProgramAccessing the System Setup Program Navigating Through the System Setup Program Table B-1. System Setup Program Navigation Keys Main Menu Item Specific Help System Devices Menu Figure B-2. System Devices Menu Security Menu Security Power Menu Figure B-4. Power Menu Boot Menu Figure B-5. Boot Menu Exit Menu Exit Table C-1. System Error Messages System Messages Real time clock Regulatory Notices FCC Notices U.S. Only Class a Class B Modem Regulatory Information IC Notice Canada Only Fax Branding Support.dell.com Regulatory Notices D-5 General CTR21 DeclarationNew Zealand Telecom Warnings CE Notice European Union Important Notice Vcci Notice Japan Only Battery DisposalEN 55022 Compliance Czech Republic Only Class B ITE Polish Center for Testing and Certification NoticeClass a ITE $.&,012-78..9.79.5,0=$ #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78 NOM Information Mexico Only Información para NOM únicamente para México Coverage During Year One Limited Warranty and Return PolicyThree-Year Limited Warranty U.S. Only Coverage During Years Two and Three General Provisions Three-Year Limited Warranty Canada Only Coverage During Year One Guarantee Limitation and Statutory Rights ExclusionsMaking a Claim Dell Computer de Mexico SA de CV Total Satisfaction Return Policy U.S. and Canada OnlyDell Computer de Colombia Corporation Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count