Dell 5000 Problems With Your Order

support.dell.com Getting Help 4-3

continue the session later. The code number that the AutoTech service gives you

allows you to continue your session where you ended it.

The AutoTech service is available 24 hours a day, seven days a week. You can also

access this service through the technical support service. For the telephone number

to call, refer to “Dell Contact Numbers” found later in this chapter.

Dell takes full advantage of fax technology to serve you better. Twenty-four hours a

day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of tech-

nical information.

Using a touch-tone phone, you can select from a full directory of topics. The technical

information you request is sent within minutes to the fax number you designate. For

the TechFax telephone number to call, refer to “Dell Contact Numbers” found later in

this chapter.

You can call this automated service to check on the status of any Dell products that

you have ordered. A recording prompts you for the information needed to locate and

report on your order. For the telephone number to call, refer to “Dell Contact Num-

bers” found later in this chapter.

Dell’s industry-leading hardware technical-support service is available 24 hours a day,

seven days a week, to answer your questions about Dell hardware.

Our technical support staff pride themselves on their track record: more than 90 per-

cent of all problems and questions are taken care of in just one toll-free call, usually in

less than 10 minutes. When you call, our experts can refer to records kept on your

Dell system to better understand your particular question. Our technical support staff

use computer-based diagnostics to provide fast, accurate answers to questions.

To contact Dell’s technical support service, first refer to the section titled “Before You

Call” and then call the number for your country as listed in “Dell Contact Numbers”

found later in this chapter.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect

billing, contact Dell Computer Corporation for customer assistance. Have your invoice

or packing slip handy when you call. For the telephone number to call, refer to “Dell

Contact Numbers” found later in this chapter.

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