Recover From a Program That Is Not Responding | Dell 5000 manual

8.Remove the memory module cover and the memory modules.

For instructions, refer to “Installing Memory Modules” in Chapter 1.

9.Replace the memory modules.

10.Replace the memory module cover and screw.

11.Replace the hard-disk drive.

12.Ensure that the PC Cards are properly seated in the PC Card connectors.

13.Replace the battery.

14.Connect the peripherals to the computer.

15.Connect the computer and peripherals to the electrical outlet. NOTE: Do not dock the computer at this time.

16.Insert the System Software CD into the CD-ROM or DVD-ROM drive.

17.Ensure that the diskette drive does not contain a diskette.

18.Turn on the computer.

The Dell Diagnostics loads automatically.

19.Select Fully Test All Devices.

See “Running the Dell Diagnostics” found earlier in this chapter for more information.

If the computer does not operate properly, make a copy of and complete the Diagnos- tics Checklist (see Figure 4-1). Then call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions.

Recover From a Program That Is Not Responding

1.Press <Ctrl><Alt><Delete>.

The Close Program window appears.

2.Click the program that no longer responds.

3.Click End Task.

Restart a Computer That Is Not Responding

1.Press and hold the power button until the computer turns off.

2.To turn on the computer, press the power button.

ScanDisk, a program that checks for and repairs errors on the hard-disk drive, may run during the boot process. Windows loads and runs after the scan completes.

2-12 Dell Inspiron 5000 Reference and Troubleshooting Guide

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Dell 5000 manual Recover From a Program That Is Not Responding, Restart a Computer That Is Not Responding, Click End Task

Contents

Reference Troubleshooting Guide Page Safety Instructions When Using Your ComputerPage Ergonomic Computing Habits Viii When Removing or Installing Memory Modules Protecting Against Electrostatic DischargePage Preface About This Guide Other Documents You May Need Warranty and Return Policy InformationNotational Conventions Typographical Conventions Examples autoexec.bat and c\windows Xiv Contents Installing System Software Getting Help Xviii Index Figures TablesPage Options and Upgrades Available Options and Upgrades Using Drives in the Media Bay Swapping Media Bay Devices Swapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Removing the Internal Hard-Disk Drive Installing Memory Modules Repackaging the Hard-Disk Drive Removing the Memory Module Cover Removing a Memory Module Using a Port Replicator Connecting Other External DevicesSystem Help Dell Inspiron 5000 Reference and Troubleshooting Guide Troubleshooting Checking the Basics Check Connections Evaluate Environmental Factors Running the Dell Diagnostics Check the Electrical Power Source Start the Dell Diagnostics Floppy Internal Hard Drive Select Devices to Test Dell Diagnostics Main Screen Confirm the System Configuration Information Device Groups Devices for Highlighted Group Use the Dell Diagnostics Help Menu Memory Troubleshooting Procedures Exit the Dell Diagnostics Restart Your Computer Dry Out a Wet Computer Test a Dropped or Damaged Computer Recover From a Program That Is Not Responding Restart a Computer That Is Not RespondingSelect Fully Test All Devices Click End Task Resolve CD-ROM or DVD-ROM Drive Problems Resolve Audio ProblemsResolve Diskette Drive Problems Resolve Display Problems Resolve External Monitor Problems Resolve External Keyboard Problems Resolve Hard-Disk Drive ProblemsResolve Hardware Conflicts Click the Device Manager tab Resolve Infrared Port Problems Infrared devices Network adapters Ports COM & LPT Resolve Memory Problems Resolve Modem, Fax, and Internet Connection Problems Resolve PC Card Problems Resolve Software Problems Resolve Touch Pad and Mouse Problems Resolve Television Problems Shut Down window, select Restart the Computer Support.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing System Software Installing the Windows 98 Operating System Recreating the Hibernate Save-to-Disk Suspend File Windows Boot Your Computer With the System Software CDFloppy Exit to MS-DOS Delete the Hibernate File Enable Hibernate Support Exit to MS-DOS from the Dell Diagnostic MenuExit to MS-DOS from the Dell Diagnostics Menu Create the Hibernate File Installing Drivers and Utilities for Windows Install the Audio Driver Windows Install the Video Driver Windows Install the Touch Pad Driver Windows Install Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Install the Intel SpeedStep Utility Windows 98 Optional Click the Start button and select Settings Control Panel System Software CD Install the Video Driver Windows WinZip Self-Extractor window appears At the Important Information window, click Next twice Install the Software DVD Decoder Windows 2000 Optional Software License Agreement window appears Install the Intel SpeedStep Utility Windows 2000 Optional Install the System Help From the System Software CD Click Copy Here Download the System Help From the Dell Support Web Site Updating Drivers and Utilities Dell Inspiron 5000 Reference and Troubleshooting Guide Technical Assistance Getting HelpHelp Tools AutoTech Service World Wide Web Problems With Your Order TechFax ServiceTechnical Support Service Automated Order-Status System Dell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics Checklist Dell Contact Numbers 1344 International Dialing Codes Austria AustraliaWeb site http//support.euro.dell.com Belgium BrazilBrunei Canada China Czech RepublicDenmark Finland Germany FranceHong Kong Ireland ItalyJapan Web site http//support.jp.dell.com Korea Latin AmericaLuxembourg Macau Mexico NetherlandsNew Zealand Norway Poland SingaporeSouth Africa Southeast Asian Spain SwedenSwitzerland Taiwan TechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Technical Specifications Table A-1. Technical Specifications PC Card Video Tabs AC Adapter Environmental Computer Accessing the System Setup Program Using the System Setup ProgramMain System Devices Security Power Boot Exit Navigating Through the System Setup Program Table B-1. System Setup Program Navigation Keys Main Menu Item Specific Help System Devices Menu Figure B-2. System Devices Menu Security Menu Security Power Menu Figure B-4. Power Menu Boot Menu Figure B-5. Boot Menu Exit Menu Exit Table C-1. System Error Messages System Messages Real time clock Regulatory Notices FCC Notices U.S. Only Class a Class B Modem Regulatory Information IC Notice Canada Only Fax Branding Support.dell.com Regulatory Notices D-5 New Zealand Telecom Warnings CTR21 DeclarationGeneral CE Notice European Union Important Notice EN 55022 Compliance Czech Republic Only Battery DisposalVcci Notice Japan Only Class a ITE Polish Center for Testing and Certification NoticeClass B ITE $.&,012-78..9.79.5,0=$ #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78 NOM Information Mexico Only Información para NOM únicamente para México Three-Year Limited Warranty U.S. Only Limited Warranty and Return PolicyCoverage During Year One Coverage During Years Two and Three General Provisions Three-Year Limited Warranty Canada Only Coverage During Year One Guarantee Making a Claim ExclusionsLimitation and Statutory Rights Dell Computer de Colombia Corporation Total Satisfaction Return Policy U.S. and Canada OnlyDell Computer de Mexico SA de CV Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count