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Dell 5000 manual Ireland, Italy, Japan, Web site http//support.jp.dell.com

Models: 5000

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Table 4-2. Dell Contact Numbers (continued)

		Area	Local Number or
Country (City)	Department Name or Service	Code	Toll-Free Number

Ireland	Technical Support	. . . . . .	. . . . . . . . .1-850-543-543
(Bray)	Customer Care	. 01.	. . . . . . . . . . . . 204 4026
	Customer Care	. 01.	. . . . . . . . . . . . 204 4026
NOTE: Customers	Home/Small Business Customer Care (Bracknell, U.K.). . .		. . . . . . . . 0870 906 0010
in Ireland call the	Sales		. . . . . . . . .1-850-235-235
U.K. for Home/Small	Sales	. . . . . .	. . . . . . . . .1-850-235-235
U.K. for Home/Small
Business customer	SalesFax	. 01. . .	. . . . . . . . . . . . 286 2020
assistance.	Fax	. 01.	. . . . . . . . . . . . 286 6848
	Fax	. 01.	. . . . . . . . . . . . 286 6848
	TechConnect BBS	. 01. . .	. . . . . . . . . . . . .204 4711
	TechFax	. 01. . .	. . . . . . . . . . . . 204 4708
	Switchboard	. 01. . .	. . . . . . . . . . . . 286 0500
	Web site: http://support.euro.dell.com
	E-mail: dell_direct_support@dell.com

Italy	Technical Support	. . 2. . .	. . . . . . . . . . . 57782.690
(Milan)	Customer Care	. . 2.	. . . . . . . . . . . 57782.555
	Customer Care	. . 2.	. . . . . . . . . . . 57782.555
	Sales	. . 2. . .	. . . . . . . . . . . .57782.411
	Fax	. . 2. . .	. . . . . . . . . . . . 57503530
	Switchboard	. . 2. . .	. . . . . . . . . . . . . 57782.1
	Web site: http://support.euro.dell.com
	E-mail: support_italy@dell.com

Japan	Technical Support (Inspiron)	. . . . . .	toll free: 0120-1982-56 or
(Kawasaki)			0088-25-3355
			0088-25-3355
	Y2K Support	044. . .	. . . . . . . . . . . . 556-4298
	Customer Care	044. . .	. . . . . . . . . . . . 556-4240
	Home and Small Business Group Sales	044. . .	. . . . . . . . . . . . 556-3344
	Preferred Accounts Division Sales	044. . .	. . . . . . . . . . . . 556-3433
	Large Corporate Accounts	044. . .	. . . . . . . . . . . . 556-3430
	Faxbox Service	. . . . . .	. . . . . . . . . 03-5972-5840
	Switchboard	044. . .	. . . . . . . . . . . . 556-4300
	Web site: http://support.jp.dell.com

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Getting Help 4-13

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Dell 5000 manual Ireland, Italy, Japan, Web site http//support.jp.dell.com

Contents

Reference Troubleshooting Guide Page When Using Your Computer Safety InstructionsPage Ergonomic Computing Habits Viii Protecting Against Electrostatic Discharge When Removing or Installing Memory ModulesPage About This Guide PrefaceWarranty and Return Policy Information Other Documents You May NeedNotational Conventions Examples autoexec.bat and c\windows Typographical ConventionsXiv Contents Installing System Software Getting Help Xviii Figures Tables IndexPage Available Options and Upgrades Options and UpgradesSwapping Media Bay Devices Using Drives in the Media BaySwapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Removing the Internal Hard-Disk Drive Returning a Hard-Disk Drive to DellRepackaging the Hard-Disk Drive Installing Memory ModulesRemoving the Memory Module Cover Removing a Memory Module Connecting Other External Devices Using a Port ReplicatorSystem Help Dell Inspiron 5000 Reference and Troubleshooting Guide Checking the Basics TroubleshootingEvaluate Environmental Factors Check ConnectionsCheck the Electrical Power Source Running the Dell DiagnosticsFloppy Internal Hard Drive Start the Dell DiagnosticsSelect Devices to Test Dell Diagnostics Main Screen Device Groups Devices for Highlighted Group Confirm the System Configuration InformationMemory Use the Dell Diagnostics Help MenuExit the Dell Diagnostics Troubleshooting ProceduresDry Out a Wet Computer Restart Your ComputerTest a Dropped or Damaged Computer Restart a Computer That Is Not Responding Recover From a Program That Is Not RespondingSelect Fully Test All Devices Click End TaskResolve Audio Problems Resolve CD-ROM or DVD-ROM Drive ProblemsResolve Diskette Drive Problems Resolve External Monitor Problems Resolve Display ProblemsResolve Hard-Disk Drive Problems Resolve External Keyboard ProblemsResolve Hardware Conflicts Click the Device Manager tabInfrared devices Network adapters Ports COM & LPT Resolve Infrared Port ProblemsResolve Memory Problems Resolve PC Card Problems Resolve Modem, Fax, and Internet Connection ProblemsResolve Touch Pad and Mouse Problems Resolve Software ProblemsShut Down window, select Restart the Computer Resolve Television ProblemsSupport.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing the Windows 98 Operating System Installing System SoftwareBoot Your Computer With the System Software CD Recreating the Hibernate Save-to-Disk Suspend File WindowsFloppy Delete the Hibernate File Exit to MS-DOSExit to MS-DOS from the Dell Diagnostic Menu Enable Hibernate SupportExit to MS-DOS from the Dell Diagnostics Menu Create the Hibernate FileInstall the Audio Driver Windows Installing Drivers and Utilities for WindowsInstall the Touch Pad Driver Windows Install the Video Driver WindowsInstall Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Click the Start button and select Settings Control Panel Install the Intel SpeedStep Utility Windows 98 OptionalSystem Software CD Install the Video Driver Windows At the Important Information window, click Next twice WinZip Self-Extractor window appearsSoftware License Agreement window appears Install the Software DVD Decoder Windows 2000 OptionalInstall the Intel SpeedStep Utility Windows 2000 Optional Click Copy Here Install the System Help From the System Software CDUpdating Drivers and Utilities Download the System Help From the Dell Support Web SiteDell Inspiron 5000 Reference and Troubleshooting Guide Getting Help Technical AssistanceHelp Tools World Wide Web AutoTech ServiceTechFax Service Problems With Your OrderTechnical Support Service Automated Order-Status SystemDell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Australia AustriaWeb site http//support.euro.dell.com Brazil BelgiumBrunei CanadaCzech Republic ChinaDenmark FinlandFrance GermanyHong Kong Italy IrelandJapan Web site http//support.jp.dell.comLatin America KoreaLuxembourg MacauNetherlands MexicoNew Zealand NorwaySingapore PolandSouth Africa Southeast AsianSweden SpainSwitzerland TaiwanTechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Table A-1. Technical Specifications Technical SpecificationsPC Card Video Tabs AC Adapter Environmental Computer Using the System Setup Program Accessing the System Setup ProgramMain System Devices Security Power Boot Exit Table B-1. System Setup Program Navigation Keys Navigating Through the System Setup ProgramItem Specific Help Main MenuFigure B-2. System Devices Menu System Devices MenuSecurity Security MenuFigure B-4. Power Menu Power MenuFigure B-5. Boot Menu Boot MenuExit Exit MenuSystem Messages Table C-1. System Error MessagesReal time clock Regulatory Notices Class a FCC Notices U.S. OnlyModem Regulatory Information Class BFax Branding IC Notice Canada OnlySupport.dell.com Regulatory Notices D-5 CTR21 Declaration New Zealand Telecom WarningsGeneral Important Notice CE Notice European UnionBattery Disposal EN 55022 Compliance Czech Republic OnlyVcci Notice Japan Only Polish Center for Testing and Certification Notice Class a ITEClass B ITE #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78 $.&,012-78..9.79.5,0=$NOM Information Mexico Only Información para NOM únicamente para México Limited Warranty and Return Policy Three-Year Limited Warranty U.S. OnlyCoverage During Year One General Provisions Coverage During Years Two and ThreeThree-Year Limited Warranty Canada Only Coverage During Year One Guarantee Exclusions Making a ClaimLimitation and Statutory Rights Total Satisfaction Return Policy U.S. and Canada Only Dell Computer de Colombia CorporationDell Computer de Mexico SA de CV Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count