Dell 5000 manual Resolve Audio Problems, Resolve CD-ROM or DVD-ROM Drive Problems

Resolve Audio Problems

•Use the volume control buttons on the left side of the computer to adjust the volume.

•Run the Audio Controller test as described in “Running the Dell Diagnostics” found earlier in this chapter.

If you still have an audio problem, call Dell for technical assistance. See Chapter 4, “Getting Help,” for instructions.

Resolve CD-ROM or DVD-ROM Drive Problems

NOTE: Inconsistencies in the manufacturing of CD-ROM media may cause some high speed CD-ROM drives to vibrate more than others. This vibration and the associated noise does not indicate a defect in the drive or the CD.

•Double-click the My Computer icon on your desktop and verify that the drive is recognized by the operating system. Most of the common boot sector viruses cause the CD-ROM or DVD-ROM drive to “disappear.” Use the virus-scanning software to check for and remove viruses.

•

•

•

•

Clean the disc using a commercially available cleaning kit.

Clean the drive using a commercially available cleaning kit.

Try another CD or DVD.

NOTE: Because of different DVD file types currently used in the industry, not all DVD titles work in all DVD-ROM drives.

Enter the system setup program as described in Appendix B, “Using the System Setup Program,” and verify that IDE Controller is set to Both.

•

•

Run the IDE Devices tests as described in “Running the Dell Diagnostics” found earlier in this chapter.

Turn off the computer and remove the CD-ROM or DVD-ROM drive from the media bay. Replace the drive and turn on the computer.

If you still have a CD-ROM or DVD-ROM drive problem, call Dell for technical assis- tance. See Chapter 4, “Getting Help,” for instructions.

Resolve Diskette Drive Problems

•Ensure that the diskette is not write-protected if you are trying to copy data to it.

•Try a different diskette in the drive. If the new diskette works, the original diskette may be defective.

•Check the settings on the Diskette Options submenu of the system setup pro- gram as described in Appendix B, “Using the System Setup Program.”

•Run the Diskette tests as described in “Running the Dell Diagnostics” found ear- lier in this chapter.

•

•

Clean the drive using a commercially available cleaning kit.

Restart the computer.

support.dell.com Troubleshooting 2-13