Poland, Singapore, South Africa, Southeast Asian | Dell 5000

Table 4-2. Dell Contact Numbers (continued)

		Area	Local Number or
Country (City)	Department Name or Service	Code	Toll-Free Number

Poland	Technical Support	. 22 . . . .	. . . . . . . . . . 60 61 999
(Warsaw)	Customer Care	. 22 .	. . . . . . . . . . 60 61 999
	Customer Care	. 22 .	. . . . . . . . . . 60 61 999
	Sales	. 22 . . . .	. . . . . . . . . . 60 61 999
	Fax	. 22 . . . .	. . . . . . . . . . 60 61 998
	Switchboard	. 22 . . . .	. . . . . . . . . . 60 61 999
	Web site: http://support.euro.dell.com
	E-mail: pl_support@dell.com

Singapore	Technical Support	. . . . . . . .	toll free: 800 6011 051
(Singapore)	Customer Service (Penang, Malaysia)	. 04 .	. . . . . . . . . . . 810 4949
	Customer Service (Penang, Malaysia)	. 04 .	. . . . . . . . . . . 810 4949
NOTE: Customers	Transaction Sales	. . . . . . . .	toll free: 800 6011 054
in Singapore call	Corporate Sales		toll free: 800 6011 053
Malaysia for cus-	Corporate Sales	. . . . . . . .	toll free: 800 6011 053
Malaysia for cus-
tomer assistance.

South Africa	Technical Support	011 . . . .	. . . . . . . . . . . 709 7710
(Johannesburg)	Customer Care	011 .	. . . . . . . . . . . 709 7710
	Customer Care	011 .	. . . . . . . . . . . 709 7710
	Sales	011 . . . .	. . . . . . . . . . .706 7700
	Fax	011 . . . .	. . . . . . . . . . .709 0495
	Switchboard	011 . . . .	. . . . . . . . . . .709 7700
	Web site: http://support.euro.dell.com
	E-mail: dell_za_support@dell.com

Southeast Asian/	Customer Technical Support, Customer Service,
Pacific Countries	and Sales (Penang, Malaysia)	. . . . . . . .	. . . . . . . 60 4 810-4810
(excluding Australia,
Brunei, China, Hong
Kong, Japan, Korea,
Macau, Malaysia,
New Zealand, Sin-
gapore, Taiwan, and
Thailand—refer to
individual listings for
these countries)

4-16 Dell Inspiron 5000 Reference and Troubleshooting Guide

Image 84

Dell 5000 manual Poland, Singapore, South Africa, Southeast Asian, Pacific Countries

Contents

Reference Troubleshooting Guide Page Safety Instructions When Using Your ComputerPage Ergonomic Computing Habits Viii When Removing or Installing Memory Modules Protecting Against Electrostatic DischargePage Preface About This Guide Warranty and Return Policy Information Other Documents You May NeedNotational Conventions Typographical Conventions Examples autoexec.bat and c\windows Xiv Contents Installing System Software Getting Help Xviii Index Figures TablesPage Options and Upgrades Available Options and Upgrades Using Drives in the Media Bay Swapping Media Bay Devices Swapping Devices Using Softex BayManager Installing an Internal Hard-Disk Drive Returning a Hard-Disk Drive to Dell Removing the Internal Hard-Disk Drive Installing Memory Modules Repackaging the Hard-Disk Drive Removing the Memory Module Cover Removing a Memory Module Connecting Other External Devices Using a Port ReplicatorSystem Help Dell Inspiron 5000 Reference and Troubleshooting Guide Troubleshooting Checking the Basics Check Connections Evaluate Environmental Factors Running the Dell Diagnostics Check the Electrical Power Source Start the Dell Diagnostics Floppy Internal Hard Drive Select Devices to Test Dell Diagnostics Main Screen Confirm the System Configuration Information Device Groups Devices for Highlighted Group Use the Dell Diagnostics Help Menu Memory Troubleshooting Procedures Exit the Dell Diagnostics Restart Your Computer Dry Out a Wet Computer Test a Dropped or Damaged Computer Recover From a Program That Is Not Responding Restart a Computer That Is Not RespondingSelect Fully Test All Devices Click End Task Resolve Audio Problems Resolve CD-ROM or DVD-ROM Drive ProblemsResolve Diskette Drive Problems Resolve Display Problems Resolve External Monitor Problems Resolve External Keyboard Problems Resolve Hard-Disk Drive ProblemsResolve Hardware Conflicts Click the Device Manager tab Resolve Infrared Port Problems Infrared devices Network adapters Ports COM & LPT Resolve Memory Problems Resolve Modem, Fax, and Internet Connection Problems Resolve PC Card Problems Resolve Software Problems Resolve Touch Pad and Mouse Problems Resolve Television Problems Shut Down window, select Restart the Computer Support.dell.com Troubleshooting Dell Inspiron 5000 Reference and Troubleshooting Guide Installing System Software Installing the Windows 98 Operating System Boot Your Computer With the System Software CD Recreating the Hibernate Save-to-Disk Suspend File WindowsFloppy Exit to MS-DOS Delete the Hibernate File Enable Hibernate Support Exit to MS-DOS from the Dell Diagnostic MenuExit to MS-DOS from the Dell Diagnostics Menu Create the Hibernate File Installing Drivers and Utilities for Windows Install the Audio Driver Windows Install the Video Driver Windows Install the Touch Pad Driver Windows Install Softex BayManager Windows Install the Internal Modem Driver Windows 98 Optional Install the Software DVD Decoder Windows 98 Optional Install the Intel SpeedStep Utility Windows 98 Optional Click the Start button and select Settings Control Panel System Software CD Install the Video Driver Windows WinZip Self-Extractor window appears At the Important Information window, click Next twice Install the Software DVD Decoder Windows 2000 Optional Software License Agreement window appears Install the Intel SpeedStep Utility Windows 2000 Optional Install the System Help From the System Software CD Click Copy Here Download the System Help From the Dell Support Web Site Updating Drivers and Utilities Dell Inspiron 5000 Reference and Troubleshooting Guide Getting Help Technical AssistanceHelp Tools AutoTech Service World Wide Web Problems With Your Order TechFax ServiceTechnical Support Service Automated Order-Status System Dell Inspiron 5000 Reference and Troubleshooting Guide Before You Call Diagnostics Checklist Diagnostics Checklist Dell Contact Numbers 1344 International Dialing Codes Australia AustriaWeb site http//support.euro.dell.com Belgium BrazilBrunei Canada China Czech RepublicDenmark Finland France GermanyHong Kong Ireland ItalyJapan Web site http//support.jp.dell.com Korea Latin AmericaLuxembourg Macau Mexico NetherlandsNew Zealand Norway Poland SingaporeSouth Africa Southeast Asian Spain SwedenSwitzerland Taiwan TechConnect BBS Sales 01344 720000 AutoFax Dell Home and Small Business Group Dell Inspiron 5000 Reference and Troubleshooting Guide Technical Specifications Table A-1. Technical Specifications PC Card Video Tabs AC Adapter Environmental Computer Using the System Setup Program Accessing the System Setup ProgramMain System Devices Security Power Boot Exit Navigating Through the System Setup Program Table B-1. System Setup Program Navigation Keys Main Menu Item Specific Help System Devices Menu Figure B-2. System Devices Menu Security Menu Security Power Menu Figure B-4. Power Menu Boot Menu Figure B-5. Boot Menu Exit Menu Exit Table C-1. System Error Messages System Messages Real time clock Regulatory Notices FCC Notices U.S. Only Class a Class B Modem Regulatory Information IC Notice Canada Only Fax Branding Support.dell.com Regulatory Notices D-5 CTR21 Declaration New Zealand Telecom WarningsGeneral CE Notice European Union Important Notice Battery Disposal EN 55022 Compliance Czech Republic OnlyVcci Notice Japan Only Polish Center for Testing and Certification Notice Class a ITEClass B ITE $.&,012-78..9.79.5,0=$ #$%$&$*+,-.%*/.&012#3$4$5 /.106-$78 NOM Information Mexico Only Información para NOM únicamente para México Limited Warranty and Return Policy Three-Year Limited Warranty U.S. OnlyCoverage During Year One Coverage During Years Two and Three General Provisions Three-Year Limited Warranty Canada Only Coverage During Year One Guarantee Exclusions Making a ClaimLimitation and Statutory Rights Total Satisfaction Return Policy U.S. and Canada Only Dell Computer de Colombia CorporationDell Computer de Mexico SA de CV Macrovision Product Notice Index International access codes about, 4-8 instructions for using Support.dell.com Index Dell Inspiron 5000 Reference and Troubleshooting Guide World Wide Web help tools Dell Inspiron 5000 Reference and Troubleshooting Guide Dell Information Development Total page Count