If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The oven will not operate
The surface units will not operate
Control knob(s) will not turn
The Self- Cleaning cycle will not operate
POSSIBLE CAUSE
The unit is not wired into a live (circuit with proper voltage.
A household fuse has blown or a (circuit breaker has tripped.
‘You have not set the electronic control correctly.
‘You have programmed a (delayed start time.
.A household fuse has blown or a circuit breaker has tripped.
‘You have not plugged In surface units all the way.
‘You are not setting the control ‘knobs correctly.
‘You are not pushing in before ‘turning.
‘The range clock does not show the correct time of day.
‘The Lock Lever is not in the ‘Clean
‘You have programmed a ‘delayed
SOLUTION
Wire the unit into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Refer to pages
Wait for the start time to be reached.
Replace household fuse or reset circuit breaker.
Turn control knobs to OFF and plug in surface units all the way. (See “Replac- ing” on page 32.)
Push control knobs in before turning to a setting.
Push control knob(s) in before turning to a setting.
Reset clock to show the correct time of day. (See page 11.)
Move Lock Lever all the way to the right.
Wait for the start time to be reached.
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