TROUBLESHOOTING
First try the solutions suggested here and
possibly avoid the cost of a service call...
Washer won’t fill, rinse or agitate
■Check the following:
Is the power cord plugged in?
Is the indicator on the Cycle Control knob properly lined up with a cycle? Turn the Cycle Control knob to the right slightly and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on? Is the water inlet hose kinked?
■Does the water level seem too low, or the washer appears to not fill completely?
The top of the agitator is much higher than the highest water level. This creates a perception that the washer is not filling completely. This is normal.
Washer stops
■Check the following:
Is the power cord plugged in?
Is the indicator on the Cycle Control knob properly lined up with a cycle? Turn the Cycle Control knob to the right slightly and pull to start.
Are the water inlet valve screens clogged?
Are both the hot and cold water faucets turned on? Is the water inlet hose kinked?
■Is there power at the plug?
Check electrical source or call electrician.
■Has a fuse blown or is the circuit breaker open? If problem continues, call electrician.
■Are you using an extension cord? Do not use an extension cord.
■Is the washer in a normal pause in the Permanent Press (or Hand Washables) cycle?
The washer pauses for about 2 minutes in the Permanent Press cycle. Allow the cycle to continue.
The Hand Washables cycle features periods of agitation and soak.
■Is the machine overloaded? Wash smaller loads.
Washer won’t drain or spin
■Is the drain hose clogged, or the end of the drain hose more than 72 inches (183 cm) above the floor? See the Installation Instructions for proper installation of drain hose.
■Is the lid open?
The lid must be closed during operation.
■Is there excessive sudsing?
Always measure detergent. Follow manufacturer’s directions. If you have very soft water, you might need to use less detergent.
■Is your voltage low?
Check electrical source or call electrician. Do not use an extension cord.
Washer continues to fill or drain, or the cycle seems stuck
■Is the top of drain hose lower than the water level in washer?
The top of the hose must be higher than the water level in the washer for proper operation. See the Installation Instructions.
■Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See Installation Instructions.
Washer makes noise
■Is the load balanced and the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.
■Did you completely remove the yellow shipping strap with cotter pins?
See the Installation Instructions.
■Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash?
These are normal washer noises.
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