If You Need Assiistance Or Service

This section is designed to help you save the cost of a service call. First we outline p I jsible problems, their causes and their solutions. However, you may sti I Ineed assistance or service. \IJhen calling our Consumer Assistance Center for help or calling for ser Lice, you will need to provid~mi mmplete descrip- tion of the problem, your appliance’s complete model :111dserial numbers and the purchase date. (See page 2.) This information is needed to respond to your quest properly.

1. Before calling for assistance . . .

Performance problems often result from little things yo i can find and fix without tools of any kind. Please check the chart below for problems you can fix. It couk I :saveyou the cost of a servia I call.

 

 

 

 

 

 

 

 

 

 

 

 

 

me

 

 

 

 

--

 

 

 

 

PROBLEM

 

POSSIBLE CAUSE

 

.-

 

 

 

SOLUTIf I’M

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--

 

 

 

Nothing

will

The

power

cord

is not

plugged

 

Plug the

power

cord

intc

3 live circuit

with

operate

 

into

a live

circuit

with

proper

 

 

proper voltage.

(See lrr.s:illlation

Instruc-

 

 

 

voltage.

 

 

 

 

 

 

 

 

 

tions.)

 

 

 

 

 

 

 

 

 

 

A household

fuse

has

blown

OI 3.

Replace

household

fu:;e

or reset

circuit

 

 

 

circuit breaker

has

tripped.

 

--

breaker.

 

 

 

-_

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The oven will

The

Oven

Selector

is not turne

j

Turn the

Oven

Selector

CIBAKE

or

 

not

operate

to BAKE

or BROIL

 

 

 

 

 

BROIL.

 

 

 

 

 

 

 

 

 

 

The

Oven

Temperature

Contrc

I is

Turn the

Oven

Tempera

:ure Control

to a

 

 

 

not turned

to a temperature

 

 

temperature

setting.

 

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

--

 

 

 

 

--

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

surface

A household

fuse

has

blown

OI 3.

Replace

household

fuse

or reset

circuit

unlts will not

circuit breaker

has

tripped.

 

 

breaker.

 

 

 

 

 

 

 

operate

 

Surface

units

are

not

plugged

 

i 1

Plug surface

units in all 1t e way.

(See

 

 

 

all the way.

 

 

 

 

 

 

 

“Replacing’

on

page

1!3.I

 

 

 

 

 

The

control

knobs

are

not bein

J

Push control

knobs

in IX fDre turning

to a

 

 

 

set correctly.

 

 

 

 

 

 

--

setting.

 

 

 

-_

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Control

knob(s)

You

are

not pushing

in before

 

 

Push control

knob(s)

in I nafore turning

to

will

not

turn

turning.

 

 

 

 

 

 

 

 

--

a setting.

 

 

 

--

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

continued on nl, d page

25

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Whirlpool TER20WOY manual If You Need Assiistance Or Service, Before calling for assistance