Whirlpool W10669285A Problem Solver, Accessories, If you experience Recommended Solutions

PROBLEM SOLVER

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code with your mobile device, or visit www.whirlpool.com/product_help.

Contact us by mail with any questions or concerns at the address below:

Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

If you experience	Recommended Solutions
Microwave oven will	Check the following:
not operate	■	Household fuse or circuit breaker - If a household fuse has blown or a circuit breaker has tripped, replace the
		fuse or reset the circuit breaker. If the problem continues, call an electrician.
	■ Magnetron - Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not
		heat, try the steps in the bullets below. If microwave oven still does not operate, call for service.
	■ Door - Firmly close door. On some models, if a packaging spacer is attached to inside of the door, remove it,
		then firmly close door.
		If a message about the door appears in the display, the door has been closed for 5 minutes or more without the
		microwave oven being started. This occurs to avoid unintended starting of the microwave oven. Open and close
		the door, then start the cycle.
	■ Control - Make sure control is set properly. Make sure Control Lock is off. Make sure Demo Mode (on some
		models) is off.
Arcing in the	Check the following:
microwave oven	■	Soil buildup - Soil buildup on cavity walls, microwave inlet cover, cooking rack supports, and area where the
		door touches the frame can cause arcing. See “General Cleaning” in “Microwave Oven Care” section.
Turntable alternates	■	This is normal and depends on motor rotation at the beginning of the cycle.
rotation directions
Display shows	■	A flashing “:” or “PF” means there has been a power failure. Reset the clock.
messages	■	A letter followed by a number is an error indicator. Call for assistance.
Fan running during	■	This is normal. The microwave oven’s cooling fan (on some models), which is separate from the vent fan,
cooktop usage		automatically comes on during microwave oven operation to cool the microwave oven. It may also
		automatically come on and cycle on and off to cool the microwave oven’s controls while the cooktop below is
		being used.
Radio, TV or cordless	Check the following:
phone interference	■	Proximity - Move the receiver away from the microwave oven, or adjust the radio or TV antenna.
	■ Soil - Make sure the microwave oven door and sealing surfaces are clean.
	■ Frequency - Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise
		while microwave oven is on. Use a corded phone, a different frequency cordless phone or avoid using these
		items during microwave oven operation.
		ACCESSORIES

Following is a list of available parts and supplies which may be purchased separately. Please refer to the cover for contact and model identification information.

Replacement Parts		Cleaning Supplies
■	Turntable	■	Heavy Duty Degreaser
■ Turntable support and rollers		■ affresh® Kitchen Appliance Cleaner
■	Turntable hub	■ affresh® Stainless Steel Cleaner
■	Grease filter	■	affresh® Stainless Steel Wipes

■Charcoal filter

■Cooktop light bulb

■Cavity light bulb