If experiencing this problem…

Try this solution…

Erratic printing (instead of the

The printer may be in Hex Dump Mode;

label format, strange characters

see Section 6.2.

are printed):

If using the serial port for communicating,

 

 

check both the host and printer port

 

settings; the printer may be set to eight

 

data bits while the host is set to 7 (or vice

 

versa).

 

 

Intellifont will not print:

Intellifont format is Little/Big Endian

 

specific. The printer uses Big Endian. Refer

 

to your font supplier for information.

 

 

Light print on the right side

The Printhead Leveling Cam may be

(facing the printer) of the

incorrectly adjusted; see Section 5.1.1.

label:

The Platen Roller may be dirty or worn;

 

 

see Section 5.3.2.

 

 

Missing information in the

Check the label format for character

printed label:

placement outside the dimensions of the

 

label; all row/column values must allow

 

enough space for the height/length of the

 

characters and bar codes to be printed

 

within the format size.

 

The available memory may have been

 

exceeded by the memory requirement of

 

the label format. Try reducing the memory

 

allocated to either the internal module or

 

scaleable font caches; see System Settings

 

/ Memory Settings, Section 4.1.5.

 

If using serial communications, ensure that

 

the interface cable meets the requirements

 

found in Section 3.0.1.

 

 

Missing print on left or right

Information may be formatted outside the

side of the label:

label dimensions. Check your software

 

program label size or check the values in the

 

menu for Print Control / Column Offset and

 

Print Control / Custom Adjustments /

 

Column Offset; see Section 4.1.3.

 

 

 

 

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Datamax 4212, 4406, 4604, 4308, 4208 manual If experiencing this problem… Try this solution…