If experiencing this problem… | Try this solution… | |
Nothing happens when trying | Ensure that the printer is at READY. | |
to print using a software | Observe the Front Panel, if the READY | |
program: | ||
light does not flash as you send the format | ||
| ||
| check the protocol and port settings | |
| between the printer and host. | |
| Ensure the interface cable meets the | |
| requirements found in Section 3.0.1. | |
Poor print quality: | The printhead may need cleaning; see | |
| Section 5.3.1. | |
| Adjust the Heat and Print Speed settings | |
| through the Front Panel or by host | |
| commands; see Section 4.1.3. (The same | |
| functional commands from the host | |
| computer may override the menu settings; | |
| see Section 4.1.6.) | |
| The media/ribbon combination may not be | |
| compatible; see Section 2.1. | |
| The Printhead Leveling Cam may be | |
| incorrectly adjusted; see Section 5.1.1. | |
| The Platen Roller may be dirty or worn; | |
| see Section 5.3.2. | |
| The Printhead Burn Line may need | |
| adjusting; see Section 5.1.2. | |
Skips labels when printing: | Quick Media Calibration may be needed; | |
| see Section 3.4. | |
| The Media Sensor may be out of position; | |
| readjust the position; see Section 3.2. | |
| The format may be within 1/8 inch of the | |
| label’s edge. Try reducing or moving the | |
| format slightly. | |
Unable to print rotated text: | The characters may be formatted outside the | |
| label dimensions. Ensure the row/column | |
| values provide enough room for the height of | |
| the characters or bar code to be printed. See | |
| the I & W Class Programmer’s Manual for | |
| details. | |
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