TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death, fire, or electrical shock.
■Is the power outlet properly wired and polarized?
Try another outlet to check for proper wiring and polarity.
■Is the power supply cord unplugged? Plug into a properly grounded 3 prong outlet.
■Has a household fuse been blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■Is the main or regulator gas shutoff valve in the off position?
See Installation Instructions.
■Is the range properly connected to the gas supply? Contact a trained repair specialist or see Installation Instructions.
Surface burners will not operate
■Is this the first time the surface burners have been used? Turn on any one of the surface burner knobs to release air from the gas lines.
■Is the control knob set correctly? Push in knob before turning to a setting.
■Are the burner ports clogged? See “Surface Burners” section.
■Are the burner caps positioned properly? See “Surface Burners” section.
■Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas mixture, or see the Installation Instructions.
■Is propane gas being used?
The appliance may have been converted improperly. Contact a trained repair specialist.
Surface burner makes popping noises
■Is the burner wet? Let it dry.
Gas range noises during Bake and Broil operations
Noises that may be heard during the Bake and Broil operations:
Whooshing, Poof, Clicking, Snaps, Pop
These sounds are normal operational noises that can be heard each time the Bake or Broil burners ignite during the cycle.
■A pop can be heard when the gas valve is opening or cycling on and will make a single pop when it snaps open from the solenoid. It sounds similar to a suction cup being pulled off of a piece of glass.
■The igniters will click several times until the flame is detected. These are short clicking sounds like tapping a nail onto a piece of glass.
■A whooshing or poof sound is heard when the Bake or Broil burner ignites.
■On some models, a clicking sound can be heard when the convection fan relay cycles on and off.
Cookware not level on cooktop
■Is the range level?
Level the range. See the Installation Instructions.
■Is the proper cookware being used?
Use cookware with a flat bottom. See “Cookware” section.
Excessive heat around cookware on cooktop
■Is the cookware the proper size?
Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ¹⁄₂" (1.3 cm) outside the cooking area.
Surface burner flames are uneven, yellow and/or noisy
■Are the burner ports clogged? See “Surface Burners” section.
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