Whirlpool WTW8100BW warranty Load garments in loose heaps evenly around the washplate. Do

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Washer not performing as expected (cont.)

Washer not draining/	Check plumbing for correct drain	Check drain hose for proper installation. Use drain hose form
spinning, loads are	hose installation. Drain hose extends	and securely attach to drainpipe or tub. Do not tape over drain
still wet (cont.)	into standpipe farther than 4.5"	opening. Lower drain hose if the end is higher than 96" (2.4 m)
	(114 mm).	above the floor. Remove any clogs from drain hose.
	Not using HE detergent or using too	Suds from regular detergent or using too much detergent can
	much HE detergent.	slow or stop draining or spinning. Use only HE detergent. Always
		measure and follow detergent directions for your load. To remove
		extra suds, Select RINSE/DRAIN & SPIN. Do not add detergent.
Incorrect or wrong wash	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
or rinse temperatures
		Both hoses must be attached to both washer and faucet, and
		have both hot and cold water flowing to inlet valve.
		Check that inlet valve screens are not clogged.
		Remove any kinks in hoses.
	Energy-saving controlled wash	ENERGY STAR® qualified washers use cooler wash and rinse
	temperatures.	water temperatures than traditional top-load washers. This
		includes cooler hot and warm washes.
Load not rinsed	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
		Both hoses must be attached and have water flowing to the inlet
		valve.
		Both hot and cold water faucets must be on.
		Inlet valve screens on washer may be clogged.
		Remove any kinks in the inlet hose.
	Not using HE detergent or using too	The suds from regular detergent can cause the washer to
	much HE detergent.	operate incorrectly.
		Use only HE detergent. Be sure to measure correctly.
		Always measure detergent and follow detergent directions based
		on load size and soil level.
	Washer may be tightly packed.	The washer is less efficient at rinsing when load is tightly packed.
		Load garments in loose heaps evenly around the washplate. Do
		not load garments directly over the center of the washplate.
		Use cycle designed for the fabrics being washed.
		Add only 1 or 2 additional garments after washer has started.
	Fabric softener option not selected.	When using fabric softener, be sure the Fabric Softener option
		is selected.
Sand, pet hair, lint, etc.	Heavy sand, pet hair, lint, and	Add an Extra Rinse to the selected cycle.
on load after washing	detergent or bleach residues may
	require additional rinsing.
Load is tangling	Washer not loaded as recommended.	Load garments in loose heaps evenly around the washplate. Do
		not load garments directly over the center of the washplate.
		Reduce tangling by mixing types of load items. Use the
		recommended cycle for the type of garments being washed.
	Wash action and/or spin speed too	Select a cycle with a slower wash action and slower spin speed.
	fast for load.	Note that items will be wetter than when using a higher speed spin.
Not cleaning or	Wash load not completely	Washer senses load size and adds correct amount of water. This
removing stains	covered in water.	is normal and necessary for clothes to move.
	Added more water to washer.	Do not add more water to washer. Adding water lifts the
		garments off the washplate, resulting in less effective cleaning.
	Washer not loaded as recommended.	Load garments in loose heaps evenly around the washplate. Do
		not load garments directly over the center of the washplate.
		Add only 1 or 2 additional garments after washer has started.

15