Troubleshooting, Water Leaks | Whirlpool WTW8100BW

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience	Possible Causes	Solution

Vibration or Off-Balance

Vibration, rocking, or	Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and washer
“walking”	floor and locked.	must be level to operate properly. Jam nuts must be tight against
		the bottom of the cabinet.
	Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
		(19 mm) piece of plywood under your washer will reduce sound.
		See “Level the Washer” in the Installation Instructions.

Vibration during spinning	Load could be unbalanced.	Load garments in loose heaps evenly around the washplate.
or washer stopped with		Do not load garments directly over the center of the washplate.
all dial lights flashing		Adding wet items to washer or adding more water to basket
		could unbalance washer.
		Avoid washing single items. Balance a single item such as a
		rug or jeans jacket with a few extra items. If the dial is flashing,
		redistribute the load, close the lid, and press START/PAUSE.
		Use Bulky Items cycle for oversized, non-absorbent items such as
		comforters or poly-filled jackets. Other items are not appropriate
		for Bulky Items cycle. See “Cycle Guide.”
		Item or load not suitable for selected cycle. See “Cycle Guide”
		and “Using Your Washer.”

Noises – For normal operating sounds, go to www.whirlpool.com/product_help.

Clicking or metallic	Objects caught in washer drain	Empty pockets before washing. Loose items such as coins
noises	system.	could fall between basket and tub or may block pump. It may be
		necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the stainless steel basket.
Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming
		sound with periodic gurgling or surging as final amounts of water
		are removed during the spin/drain cycles.
Humming	Load sensing may be occurring.	You may hear the hum of the sensing spins after you have
		started the washer. This is normal.
Water Leaks

Check the following for proper installation:

Washer not level.	Water may splash off basket if washer is not level.

Fill hoses not attached tightly.	Tighten fill-hose connection.

Fill hose washers	Make sure all four fill hose flat washers are properly seated.

Drain hose connection	Pull drain hose from washer cabinet and properly secure it to
	drainpipe or laundry tub.
	Do not place tape over drain opening.

Check household plumbing for leaks	Water can back up out of a clogged sink or drainpipe. Check all
or clogged sink or drain.	household plumbing for leaks (laundry tubs, drain pipe, water
	pipes, and faucets.)
Washer not loaded as	An unbalanced load can cause basket to be out of alignment
recommended.	and cause water to splash off tub. See “Using Your Washer”
	for loading instructions.

Not enough water	Load not completely covered	This is normal operation for an HE low-water washer. The load
in washer	in water.	will not be completely underwater. The washer senses load
		sizes and adds correct amount of water for optimal cleaning.
		See “What’s New under the Lid.”
		IMPORTANT: Do not add more water to washer. Adding water lifts
		the garments off the washplate, resulting in less effective cleaning.
Washer won’t run or fill,	Check for proper water supply.	Both hoses must be attached and have water flowing to inlet
washer stops working		valve.
		Both hot and cold water faucets must be turned on.

		Check that inlet valve screens have not become clogged.

		Check for any kinks in inlet hoses, which can restrict water flow.