TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Not cleaning or | Not using HE detergent or using too | The suds from regular detergent can prevent washer from |
removing stains (cont.) | much HE detergent. | operating correctly. |
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| Use only HE detergent. Be sure to measure correctly. |
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| Always measure detergent and follow detergent directions based |
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| on load size and soil level. |
| Not using correct cycle for fabric | Use a higher soil level cycle option and warmer wash |
| type. | temperature to improve cleaning. |
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| If using Quick Wash cycle (on some models), wash only a |
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| few items. |
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| Use Whites or Heavy Duty cycle for tough cleaning. |
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| See the “Cycle Guide” to match your load with the best cycle. |
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| Not using dispensers. | Use dispensers to avoid chlorine bleach and fabric softener |
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| staining. |
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| Load dispensers before starting a cycle. |
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| Avoid overfilling. |
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| Do not add products directly onto load. |
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| Not washing like colors together. | Wash like colors together and remove promptly after the cycle |
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| is complete to avoid dye transfer. |
Odors | Monthly maintenance not done as | Run the Clean Washer with affresh® cycle after every 30 washes. |
| recommended. | See “Washer Care” in “Washer Maintenance.” |
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| Unload washer as soon as cycle is complete. |
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| Not using HE detergent or using too | Use only HE detergent. Be sure to measure correctly. |
| much HE detergent. |
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| Always follow the detergent directions. | |
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| See “Washer Care” section. |
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Fabric Damage | Sharp items were in pockets during | Empty pockets, zip zippers, and snap or hook fasteners before |
| wash cycle. | washing to avoid snags and tears. |
| Strings and straps could have | Tie all strings and straps before starting wash load. |
| tangled. |
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| Items may have been damaged be- | Mend rips and broken threads in seams before washing. |
| fore washing. |
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| Fabric damage can occur if the load | Load garments in loose heaps evenly around washplate. |
| is tightly packed. | Do not load garments directly over the center of the washplate. |
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| Load items should move freely during wash to avoid damage. |
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| Use cycle designed for the fabrics being washed. |
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| Add only 1 or 2 additional garments after washer has started. |
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| Garment care instructions may not | Always read and follow garment manufacturer’s care label |
| have been followed. | instructions. See the “Cycle Guide” to match your load with |
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| the best cycle. |
| Liquid chlorine bleach may have | Do not pour liquid chlorine bleach directly onto load. Wipe up |
| been added incorrectly. | bleach spills. |
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| Undiluted bleach will damage fabrics. Do not use more than |
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| recommended by manufacturer. |
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| Do not place load items on top of bleach dispenser when |
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| loading and unloading washer. |
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