the unit, WhisperKOOL will cover the costs of the evaluation by the certified HVAC technician. If the product is malfunctioning due to the improper installation or some other act or omission by a party other than WhisperKOOL, then the user is responsible for the costs of the
8.Request for Product Evaluation and Repair Under Warranty
8.1Split System Field Service Warranty Policy
This Policy is to clarify what falls under Warranty Service and what becomes the responsibility of the Owner. WhisperKOOL (“manufacturer”) strives to provide our customers with a superior product and we back our product with a Two Year Limited Warranty. Please review the following guidelines to ensure you have a complete understanding of our Policy and coverage of your Split System. WhisperKOOL will respond to your request for service once this letter has been signed and returned to the manufacturer.
8.2Product Warranty Information
(a)LABOR: For a period of two (2) years from the date of purchase, if this Product is determined to be defective after undergoing customer service troubleshooting, WhisperKOOL will repair or replace the Product, at its option and discretion, at no charge to the customer. After the Warranty Period, the customer is responsible for ALL labor charges.
(b)PARTS: WhisperKOOL will supply, at no charge, new or rebuilt replacement parts in exchange for defective parts for a period of two (2) years which include, but are not limited to, Evaporator Coil, Evaporator Side Fan, Evaporator Solenoid Valve, Thermostat, Condenser Sid Fan, Condenser Side Fan Switch, Compressor, Head Pressure Control, Low Pressure Switch, Condenser Coil, Access T’s, Sight Glass, Liquid Line Drier, High Side Receiver.
(c)FREIGHT: For a period of two (2) years from the date of purchase, WhisperKOOL will cover freight for the repair of units UNDER WARRANTY to customers within the continental United States.
8.3Product Installation
The following parts or causes of failure are not the responsibility of the manufacturer: improper voltage supply, line set with screw connectors (high end and low end), leaks found at the braze points when performing pressure check, unit that has been charged incorrectly, incorrect tubing diameter used on line set, a unit that has been wired incorrectly. (Refer to page 19 of Split System Manual), valve stem on condenser side, improper installation of
8.4User Costs and Responsibility
The following items are not covered under warranty and are the sole responsibility of the user:
(a)Costs incurred for the installation and removal of the product.
(b)Purchasers (users) are reminded that they should satisfy themselves that the product they have purchased is suitable for their needs and requirements and no responsibility will be placed with WhisperKOOL for their decisions.
(c)It is the user’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and stored in the user’s wine cellar. WhisperKOOL takes no responsibility for the safety and preservation of the aforementioned items in the event that the environment becomes unsuitable to maintain proper storage.
8.5Arbitration
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