Before You Call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE | POSSIBLE CAUSE / SOLUTION |
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Range is not level. | Poor installation. Place oven rack in center of oven. Place a level on the oven rack. |
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| Adjust leveling legs at base of range until the oven rack is level. |
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| Be sure floor is level and is strong and stable enough to adequately support range. |
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| If floor is sagging or sloping, contact a carpenter to correct the situation. |
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| Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are |
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| square and have sufficient room for range clearance. |
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Cannot move appliance easily. | Cabinets not square or are built in too tightly. Contact builder or installer to make |
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Appliance must be accessible for | appliance accessible. |
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service. |
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Carpet interferes with range. Provide sufficient space so range can be lifted over |
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| carpet. |
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Surface element too hot or not hot | Incorrect control setting. Make sure the correct control is on for the surface |
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enough. | element to be used. |
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| Lightweight or warped pans used. Use only flat, evenly balanced, medium or |
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| heavyweight cookware. Flat pans heat better than warped pans. Cookware |
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| materials and weight of the material affect heating. Heavy- and |
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| pans heat evenly. Because lightweight pans heat unevenly, foods may burn |
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| easily. |
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Surface element does not heat. | No power to the appliance. Check steps under "Entire Appliance Does Not |
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| Operate" in this Before You Call Checklist. |
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| Incorrect control setting. Make sure the correct control is on for the surface |
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| element to be used. |
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| Element not making contact in block. Follow instructions under "Surface Elements |
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| and Drip Bowls" in the Care & Cleaning section. |
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Entire appliance does not operate. | Make sure cord/plug is plugged tightly into outlet. |
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| The time of day must first be set in order to operate the oven. |
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| Service wiring is not complete. Contact your dealer, installing agent or authorized |
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| servicer. |
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| Power outage. Check house lights to be sure. Call your local electric company for |
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Oven light (some models) does not | Replace or tighten bulb. See Changing Oven Light (some models) in this Use & |
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work. | Care Manual for instructions. |
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Oven smokes excessively during | Control(s) not set properly. Follow instructions under Setting Oven Controls. |
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broiling. |
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Make sure oven door is opened to broil stop position. |
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| Meat too close to the element. Reposition the rack to provide proper clearance |
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| between the meat and the element. Preheat broil element for searing. |
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| Meat not properly prepared. Remove excess fat from meat. Cut remaining fatty |
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| edges to prevent curling, but do not cut into lean. |
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| Insert on broiler pan wrong side up and grease not draining. Always place insert on |
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| the broiler pan with ribs up and slots down to allow grease to drip into pan. |
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| Grease has built up on oven surfaces. Regular cleaning is necessary when |
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| broiling frequently. Old grease or food spatters cause excessive smoking. |
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