TROUBLESHOOTING GUIDE
When the air conditioner does not work, it is sometimes a minor problem which the user can handle. Before calling customer service, please check the following points to see if they solve your problem. Additional troubleshooting tips may be found on our website at: www.windchaserproducts.com.
Problem | Probable Causes |
| Solutions |
|
|
|
|
The air conditioner/dehumidifier | 1) Plug not properly inserted into | 1) | Plug the appliance in properly. |
doesn’t work. | wall socket. |
|
|
| 2) Insufficient amount of amperage | 2) | Check circuit board for |
| to start unit. |
| |
| 3) Water tank is full / alarm light | 3) | Check Drain (A) for obstruction |
| illuminated. |
| and/or empty Drain (B). |
|
|
|
|
The air conditioner cuts off. | 1) Exhaust hose too long, run | 1) | Exhaust hose can only be |
| incorrectly or kinked. |
| extended using max. 5’ of 4” |
|
|
| PVC pipe for a total exhaust |
|
|
| length of 10’. |
| 2) Unit too close to wall or object. | 2) | Unit should be at least 1 ½’ |
|
|
| away from walls and objects |
| 3) Flap vent obstructs wall | 3) | Use screen instead of Flap vent |
| exhaust. |
| for wall exhaust. |
| 4) Ceiling or basement does not | 4) | Unit will overheat if the exhaust |
| have ample ventilation. |
| cannot fully vent. |
| 5) The “timer off” function has been | 5) | Push the power button to turn unit |
| activated. |
| on. |
|
|
|
|
The air conditioner/ | 1) In the A/C function, the ambient | 1) | This is normal. Set the |
dehumidifier LED indicator | temperature has reached the set |
| temperature lower to turn the |
light blinks. | temperature and therefore the |
| compressor back on. |
| compressor has shut off. |
|
|
| 2) In the dehumidifier function, the | 2) | This is normal. |
| humidity in the room is 50% or |
|
|
| lower and therefore the |
|
|
| compressor is not running. |
|
|
The LED display shows the | The unit’s “timer on” feature is | 1) | This is normal. |
unit is set, but the unit is not | activated. |
|
|
running. |
| 2) Push the Power button to turn the | |
|
|
| unit on and deactivate the “timer |
|
|
| on” feature. |
|
|
| |
The Alarm Indicator Light is | The condensate tank is full and | If you are using Drain (A), make | |
Illuminated | the unit cannot drain. This safety | sure that the drain hose is no more | |
| feature turns off the unit to protect | than 5.9 feet above the ground. If | |
| the unit and prevent the | Drain (A) still does not work, the | |
| condensate tank from overflowing. | condensate must be drained | |
|
| through Drain (B). After draining | |
|
| the tank, you should be able to | |
|
| restart and use the unit. | |
|
|
| 11 |
|
|
| |
