Problem solving table

Use the table below to identify and troubleshoot problems that may be related to the Finisher.

Problem

Cause and solution

 

 

Job is not printing

• Finisher trays may be full. Check the trays and empty any that

 

are full.

 

• Finisher may be jammed. Check the copier/printer Touch

 

Screen for any jam messages and clear the jam in the indi-

 

cated area(s). See the “Clearing paper jams” section of this

 

guide for more information.

 

• Staple Cartridge may be empty. Add a new Finisher Staple

 

Pack. See the “Adding staples” section of this guide for more

 

information.

 

 

Job is not being sent to the

• Stapling option was not selected. Resend the job with the

Finisher Output Tray

desired stapling option selected.

 

• Paper Tray 5 may be selected as the paper source. Select a

 

different paper source.

 

• Finisher Output Tray was not selected as the output tray. Select

 

the Finisher Output Tray.

 

• Print job may consist of mixed paper sizes that are not compat-

 

ible with the Finisher. Change the paper sizes to sizes that are

 

compatible with the Finisher.

 

 

Finisher is not stapling the

• Finisher Staple Cartridge may be empty. Add a new Finisher

print job

Staple Pack. See the “Adding staples” section of this guide for

 

more information.

 

• Print job may contain only 1 sheet. Do not select the stapling

 

option.

 

• Print job may contain more than 50 sheets. Do not select the

 

stapling option.

 

• Print job may consist of mixed paper sizes that are not compat-

 

ible with the Finisher. Change the paper sizes to sizes that are

 

compatible with the Finisher.

 

 

Finisher is stapling in the

• Default settings are being used. Select the desired settings for

wrong position

a single job by modifying the print settings within the applica-

 

tion you are using.

 

• The application you are using may be rotating the image. Use

 

the Rotate Page option to reverse the rotation. See the “Rotate

 

Page” section of this guide for more information.

 

 

No option to staple

• Finisher options have not been enabled. Enable the Finisher

 

options. See the “Enabling the Finisher options” section of this

 

guide for more information.

 

 

28

IN-LINE STAPLER FINISHER USER GUIDE

Page 31 Page 33
Page 32
Image 32
Xerox 12CP manual Problem solving table, Problem Cause and solution
Page 31 Page 33

12CP specifications

The Xerox 12CP is a compact, multifunction color printer designed for small to medium-sized businesses that require high-quality printing, scanning, copying, and faxing capabilities. This device is a hallmark of Xerox’s commitment to efficiency, reliability, and superior output.

One of the standout features of the Xerox 12CP is its impressive printing speed. Capable of producing up to 20 pages per minute for black-and-white documents and 18 pages per minute for color prints, it streamlines workflow and enhances productivity within the workspace. The printer also boasts a strong monthly duty cycle, making it suitable for businesses with varying volume requirements.

The Xerox 12CP supports multiple media types, allowing users to print on various paper sizes and weights. This versatility is complemented by a robust 250-sheet input tray and a 50-sheet automatic document feeder (ADF), enabling convenient handling of larger print jobs and time-saving scanning tasks. Moreover, the printer’s maximum print resolution of 1200 x 2400 dpi ensures that all documents, whether text or images, come out with sharp clarity and vivid colors.

Integrating advanced technologies, the Xerox 12CP features Image Quality Enhancement, which optimizes image clarity for better color reproduction. The device employs Solid Ink technology, eliminating the need for toner cartridges and promoting sustainability by reducing waste. Solid Ink cartridges are easy to replace and come in vibrant colors, ensuring consistent and professional printing results.

The Xerox 12CP is also designed for ease of use. It comes equipped with a user-friendly control panel featuring a color touchscreen display, simplifying navigation through print, copy, scan, and fax functions. Furthermore, this multifunction printer supports mobile printing, allowing users to print directly from smartphones and tablets, enhancing convenience in a modern work environment.

Security features are integral to the Xerox 12CP. It incorporates secure printing options and user authentication, protecting sensitive information and ensuring that only authorized personnel can access specific functions.

In conclusion, the Xerox 12CP combines speed, quality, and advanced technology to meet the diverse demands of modern businesses. Its multifunctional capabilities, sustainable ink technology, and robust security measures make it a valuable addition to any office, driving efficiency and productivity while delivering superior performance.
Top Page Image Contents