2. Using basic features
Exercise 6: How to call for service
Refer to the User Interface when you have a problem with the copier/printer. A status code and suggested solutions may be displayed on the screen. Follow all steps in the suggested solutions until the problem is corrected. If the problem persists, call for assistance.
Before calling Xerox for assistance, gather the following information:
1.
2.
3.
A complete description of the problem.
If copy quality is a problem, have a sample available to help you describe the defect.
Any Fault Codes that are displayed on the User Interface.
The machine serial number.
Press Machine Status and locate the serial number on the Machine Information tab.
In the US, call
In Canada, call
In Europe, go to www.xerox.com and select the Contact Us link to locate a telephone number for your country.
NOTE: If possible, call from a phone that is near the copier/printer.
Xerox 4112/4127 Copier/Printer Quick Start Guide |
