Xerox 4150 manual Support and Information Sources

SUPPORT AND INFORMATION SOURCES XEROX OFFICE SERVICES SUPPORT

Unrivaled service and support

Behind every Xerox product is a large network of cus- tomer support that’s unrivaled in the industry and available when you need it. Xerox service professionals use leading-edge technologies to keep you up and run- ning. They’re even linked to the engineers who designed your product, so you can be confident when you choose Xerox. And genuine Xerox supplies are always easily available.

Total satisfaction guaranteed

The exclusive Xerox Total Satisfaction GuaranteeSM, recognized as unique in the industry, covers every WorkCentre® device which has been continuously maintained by Xerox or its authorized representatives under a Xerox express warranty or Xerox Maintenance agreement. You decide when you’re satisfied.

Asset Management Services

•Asset Optimization and Tracking – Process and tools to optimize an enterprise’s office output infrastructure and reduce hard costs.

•Break-Fix Management – Single point of ownership and management for break-fix service for all brands of office output devices

•Supplies Management – Process and tools to procure, monitor and replenish all document related supplies proactively.

Imaging and Output Management Services

•Output Management – Single point of management of office output from all output devices – regardless of manufacturer

•Image Capture and Workflow – Cost efficient solutions for capturing, managing, retrieving and distributing information into digital repositories.

Support Services

•Technology Procurement & Deployment – A creative and flexible end-to-end print/computer product acquisition solution using a single point of contact model, while lowering the total cost of acquisition.

•Help Desk Services – A broad range of enterprise services managed through a centralized single point of contact and delivered through an on-site or off-site model.

•End User Services – Microsoft software implementation, IT project consulting, and customer education.

•Access Managed Services

Student/Patron Access Services – Custom designed

and implemented customer-managed solutions for stu- dent and library patron print access management.

WORKCENTRE 4150 EVALUATOR GUIDE

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