How does Xerox ensure quality support? | Xerox 50.XX manual

How does Xerox ensure quality support?

16	User Guide

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Xerox 50.XX manual How does Xerox ensure quality support?

Contents

User Guide Page Table of contents How are software updates delivered? What is DocuSP Remote Services? Benefits of Remote Services What is DocuSP Remote Services? How do I start using Remote Services? Remote Services network configurationOpen the Remote Services Home Setup Network Settings Click Apply New Settings Home page navigation User accessLaunching the Remote Services application How do I start using Remote Services? Click Software Updates to How can I customize application preferences? Enable or disable application featuresSelect Home Setup Select Home Problem Reporting Settings Customize settings for data capture and transferAutomatic Synchronization with Xerox is enabled by default How can I customize application preferences? Modify proxy server settings Select Home Setup Network Settings How do I request Xerox support? Accept a Xerox request to enable desktop sharingClick Home Support Access. a support dialog box opens Email Contact How do I request Xerox support? How does Xerox ensure quality support? Update Attributes Remote Monitoring RMData Capture & Transfer Execute Script Software Updates Download and Execute Script How does Xerox ensure quality support? How are problems identified and reported? Capture To capture machine and/or job data Machine Job Machine & Job Transfer To transfer machine and/or job data to Xerox Capture & Transfer Click the Start Capture & Transfer button Files Ready for Transfer File CleanupSelect Home Problem Reporting File Cleanup How are problems identified and reported? Can I automatically submit meter readings? MeterAssistant Can I automatically submit meter readings? Information provided on History Remote Services Installation-software updates installedIs an activity history available? Is an activity history available? How are software updates delivered? Types of software updates How are software updates delivered?