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| How do I start using Remote Services? |
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| Description |
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| Support Requests | Click [Support Requests] to display a |
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| table of requests Xerox Support has |
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| forwarded to you. Execution of these |
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| requests helps to ensure optimum |
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| operability of your print environment. |
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| Different types of support requests |
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| you may receive are: |
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| • | Remote Monitoring |
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| • Data Capture and Transfer |
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| • | Update Attributes |
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| • | Execute Script |
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| • Download and Execute Script |
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| • | Software Updates |
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| Support Access | Click [Support Access] to accept a |
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| verbal request from Xerox Support to |
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| activate |
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| communication. The Support Access |
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| page is used to communicate with |
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| Xerox using a dynamic chat window |
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| and to enable |
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| desktop sharing with either desktop |
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| control or |
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| MeterAssistant | Click [MeterAssistant] to view a |
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| statistical summary table of automatic |
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| meter readings. This feature is |
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| available on monochrome and |
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| highlight color printers, only. |
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| Setup | Click [Setup] to verify settings for the |
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| Remote Services proxy server and |
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| network settings. |
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| History | Click [History] to view a status table |
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| listing all service tasks you have |
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| received from Xerox Support. |
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User Guide | 5 |
