Dell E600I D

Technical Support | 71

D

Technical Support

This appendix contains these major sections:

•The iSupport Website

•Contacting the Technical Assistance Center on page 72

•Requesting a Hardware Replacement on page 73

•Requesting a Hardware Replacement on page 73

The iSupport Website

iSupport provides a range of documents and tools to assist you with effectively using Dell Force10

equipment and mitigating the impact of network outages. Through iSupport you can obtain technical

information regarding Dell Force10 products, access to software upgrades and patches, and open and

manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,

secure access to these services.

The iSupport website (

http://www.force10networks.com/support/

) contains a publicly available interface

that includes access to techtips, white papers, and user manuals. After you get an account and log in, the

available documentation expands to other types, including bug lists, error message decoder, release notes.

You can even track your own Dell Force10 inventory.

Once you are logged in, the following five tabs become available:

•Home: Summary of open cases, RMA management, and field notices (as shown below)

•Service Request: Case management

•Software Center: Software downloads, bug fixes, and bug tracking tool

•Documents: User documentation, FAQs, field notices, technical tips, and white papers

•Support Programs: Information on the suite of Dell Force10 support and professional support services.

The Support Guide, available on Support Policies section of iSupport, details the types of information

and services that you can access through iSupport and through various types of support contracts.

Accessing iSupport Services

The URL for iSupport is

http://www.force10networks.com/support/.

To access iSupport services you must

have a userid and password. If you do not have one, you can request one at the website:

1On the Dell Force10 iSupport page, click the Account Request link.

2Fill out the User Account Request form, and click Send. You will receive your userid and password

by E-mail.

Contents

Main Notes, Cautions, and Warnings followed. Contents 7 Installing RPMs, Line Cards, and SFMs 8 RPM Ports and Cables 9 Powering Up 10 Removing and Replacing Parts 11 Using a Flash Memory Card A System Boot B Alarms C System Specifications D Technical Support Page About This Guide Information Symbols and Warnings Related Publications Site Preparation Site Selection Equipment Rack and Cabinet Requirements Power Requirements Storage Requirements The E600i System Operating Overview Page E600i System Installation Process Page Installing the Chassis Unpacking the E600i System Installing the Equipment Rack Shelf Bar Standard Front Chassis Rack Mounting Installing the Chassis into an Equipment Cabinet Page Installing the Fan Tray Page Power Supply AC Power Supply Units Page Remove the AC Power Supply To remove an AC power supply unit: Cord Retainer Power Cord Thumb Screw DC Power Entry Modules Page To remove a PEM: Page Installing RPMs, Line Cards, and SFMs Unpacking Line Cards and RPMs Preparing and Installing the RPMs and Line Cards To install line cards and RPMs: RPM Label and LEDs Line Card LEDs You must install SFMs starting on the left (slots 3 or 0) moving to the right (slots 2 or 4). Installing Switch Fabric Modules (SFMs) Page SFM Front Panel and LEDs Table 7-2 defines the SFM front panel and LED displays. Page RPM Ports and Cables RPM Ports Cable and Adapter Pin Assignments Page Accessing the 10/100 Ethernet Management Port Powering Up Preparation Supplying Power Booting to the CLI Prompt Removing and Replacing Parts Removing and Replacing the Fan Tray Removing and Replacing Power Modules Page To remove a PEM: Removing and Replacing RPMs, Line Cards, or SFMs for more details. To remove and replace RPMs and line cards: To remove and install an SFM: Removing and Replacing the Air Filter Page Page Using a Flash Memory Card External Flash Memory Card Overview Formatting an External Flash Card Copying Files to the External Flash Displaying Files Stored on the External Flash Page Page A System Boot The E600i System Boot Process Booting from the BOOT_USER Prompt To configure the chassis from the BOOT_USER prompt: Page Page Page Page B Alarms AC Power Supplies and Alarms SFMs and Alarms Page Page C System Specifications Chassis Physical Design Environmental AC Power Supply Unit Requirements DC Power Entry Module Requirement SFM and RPM Power Requirements Agency Compliance The E600i is designed to comply with the following safety and agency requirements. which case, the user may be required to take adequate measures. SFM 60W (210 BTU/hour) RPM 150W (510 BTU/hour) Page Page Page D Technical Support The iSupport Website Contacting the Technical Assistance Center , below, for more. Contacting the Technical Assistance Center Requesting a Hardware Replacement To request replacement hardware, follow these steps: