Troubleshooting

Refer to the chart below should the unit not function properly. If the problem you are experiencing is not listed below, or if the instruction below does not help, set the unit to the standby mode, disconnect the AC power supply cable, and contact the nearest authorized Yamaha dealer or service center. Check the below first.

1The AC power supply cable of the unit, TV and external components (such as BD player) are firmly connected to the AC wall outlet.

2The power supply of the unit, TV and the external components (such as BD player) are turned on.

3All cables are firmly connected to their respective jacks on each component.

Problem

Cause

Solution

See

page

 

 

 

Power turns on but

The power cable may be connected improperly.

Make sure the power cable is plugged into the

4

immediately shuts off.

 

outlet firmly.

 

 

 

 

 

 

The unit may have received a strong electrical

Set the unit to standby mode, and then

—

 

shock, such as from a lightening bolt or

disconnect the power cable. Wait for about 30

 

 

excessive static electricity.

seconds, connect the power cable, and then turn

 

 

 

the unit on again.

 

 

 

 

 

 

The unit has an auto-sleep function, which will

 

—

 

automatically set to standby mode if the unit is

 

 

 

left turned on for 12 hours without any

 

 

 

operation being performed.

 

 

 

 

 

 

The speakers make no

The volume may be set to minimum.

Adjust the volume level.

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sound.

 

 

 

The mute function may be activated.

Press MUTE on the remote control to cancel the

8

 

 

 

mute function and adjust the volume.

 

 

 

 

 

 

The input source or input setting may be

Select the correct input source or input setting.

7

 

incorrect.

 

 

 

 

 

 

Surround effect is not

A surround mode is not selected.

Press SURROUND on the remote control to

7

achieved.

 

play back the source in surround effect.

 

 

 

 

 

No bass / The external

The volume of the subwoofer channel may be

Adjust the volume level of the subwoofer.

8

subwoofer makes no sound.

set to minimum level.

 

 

 

 

 

 

 

Opposite setting of subwoofer is selected.

Select collect setting of subwoofer.

8

 

 

 

 

 

The source does not contain low frequency

 

—

 

signals.

 

 

 

 

 

 

 

The cable between the unit and the subwoofer

Connect the unit and the external subwoofer by

5

 

not connected when selecting playback of the

using a subwoofer pin cable.

 

 

external subwoofer.

 

 

 

 

 

 

The volume level decreases

The unit controls its volume within a certain

Reset the volume.

8

without any operation.

level to prevent the next playback from sudden

 

 

 

output at excessive volume.

 

 

 

 

 

 

This unit does not operate

The unit may receive a strong electrical shock,

Set the unit to standby mode, and then

—

properly.

such as from a lightening bolt or excessive static

disconnect the power cable. Wait for about 30

 

 

electricity, or drop in power supply.

seconds, connect the power cable, and then turn

 

 

 

on the unit again.

 

 

 

 

 

A digital or high-frequency

The unit may be placed close to digital

Place the unit away from such equipment.

—

equipment produces noises.

equipment or high-frequency equipment.

 

 

 

 

 

 

The remote control does not

The unit may be outside the remote control

The operation range for the remote control of

6

operate the unit.

operation range.

the unit is within 6 m (20 ft).

 

 

 

 

 

 

The remote control sensor of the unit may be

Change the lighting or reposition the unit.

—

 

exposed to direct sunlight or other lighting.

 

 

 

 

 

 

 

The batteries may be worn out.

Replace the batteries.

6

 

 

 

 

The volume of the unit and TV

Your TV itself received the signal from TV

Set the volume of your TV to minimum, or set

—

increases simultaneously.

remote control, having learned the operation of

the audio output of your TV built-in speaker to

 

 

the unit.

off.

 

 

 

 

 

 

 

Adjust the volume by using the remote control

8

 

 

of the unit.

 

 

 

 

 

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