Troubleshooting

Refer to the table below when the unit does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the unit, disconnect the power cable, and contact the nearest authorized Yamaha dealer or service center.

First, check the following:

1The power cables of the sound bar, subwoofer, TV and playback devices (such as BD players) are connected to AC wall outlets securely.

2The sound bar, TV and playback devices (such as BD players) are turned on.

3 The connectors of each cable are securely inserted in to jacks on each device.

Power and system

Problem

Cause

Remedy

 

The power turns off

The auto-sleep function worked.

--

 

immediately.

The sound bar will be automatically

 

 

 

turned off when one of the following

 

 

 

conditions is met.

 

 

 

- No operations for 12 hours

 

 

 

- No audio input and no operations for

 

 

 

1 hour

 

 

 

- No operations for 10 seconds after

 

 

 

a wireless connection (yAired) to a

 

 

 

transmitter is terminated

 

 

 

 

 

 

 

The internal microcomputer is frozen,

Hold down

(power) on the front panel of the

 

due to an external electric shock

sound bar for more than 10 seconds to reboot

 

(such as lightning or excessive static

it. (If the problem persists, disconnect the

 

electricity) or to a drop

power cable from the AC wall outlet and plug it

 

in the power supply voltage.

again.)

 

 

 

 

 

The protection circuitry has been

Contact the nearest authorized Yamaha dealer

 

activated.

or service center.

 

(In this case, one of the front panel

 

 

 

indicators [TV, BD/DVD or YIT] flashes

 

 

 

until the power turns off.)

 

 

 

 

 

 

The sound bar is not

The internal microcomputer is frozen,

Hold down

(power) on the front panel of the

reacting.

due to an external electric shock

sound bar for more than 10 seconds to reboot

 

(such as lightning or excessive static

it. (If the problem persists, disconnect the

 

electricity) or to a drop

power cable from the AC wall outlet and plug it

 

in the power supply voltage.

again.)

 

 

 

 

The sound bar

Another Yamaha yAired-compatible

Change the group ID (p.11).

operates by itself.

product is being used near your place.

 

 

 

 

 

TV's 3D glasses do

The sound bar is blocking the 3D

Check the position of the 3D glasses

not work.

glasses transmitter of your TV.

transmitter of your TV and adjust the position

 

 

of the sound bar. If necessary, remove the

 

 

stands of the sound bar (p.6).

 

 

 

 

Audio

Problem

Cause

Remedy

No sound.

The volume is too low.

Turn up the volume (p.8).

 

 

 

 

The mute function is activated.

Cancel the mute function (p.9).

 

 

 

 

Another input source is selected.

Select an appropriate input source (p.8).

 

 

 

No sound is coming

The volume of the subwoofer is too

Turn up the volume of the subwoofer (p.8).

from the subwoofer.

low.

 

 

 

 

 

The playback source does not contain

--

 

low-frequency signals.

 

 

 

 

 

A wireless connection between the

Adjust the position of the subwoofer. If there is

 

sound bar and subwoofer is not

a device using 2.4-GHz band range (such as

 

established.

microwave ovens, cordless phones and Wi-

 

(The SUBWOOFER indicator on the

Fi devices) nearby, move those devices away

 

front panel of the sound bar does not

from the sound bar and subwoofer.

 

light up.)

 

 

Change the group ID (p.11).

 

 

 

 

 

 

A wireless connection between the

Hold down INPUT on the front panel of the

 

sound bar and subwoofer is not

sound bar until the TV indicator start flashing

 

established because their group IDs

to match the group IDs of the sound bar and

 

are not same.

subwoofer.

 

(The LINK indicator on the

 

 

subwoofer does not light up while the

 

 

SUBWOOFER indicator on the front

 

 

panel of the sound bar lights up.)

 

 

 

 

Sound is heard from

Another Yamaha yAired-compatible

Change the group ID (p.11).

the subwoofer when

product is being used near your place.

 

the sound bar is not

 

 

used.

 

 

 

 

 

The volume

The automatic volume adjustment

If necessary, turn up the volume (p.8).

decreases when the

function worked.

 

sound bar is turned

To prevent excessive loudness, the

 

on.

sound bar automatically controls its

 

 

volume within a certain level when the

 

 

sound bar is turned on.

 

 

 

 

No surround effect.

Stereo playback is selected.

Select surround playback (p.9).

 

 

 

 

The volume is too low.

Turn up the volume (p.8).

 

 

 

 

The TV or playback device is set to

Change the digital audio output setting on the

 

output 2-channel audio (such as PCM)

TV or playback device.

 

only.

 

 

 

 

Noise is heard.

The sound bar is too close to another

Move those devices away from the sound bar.

 

digital or high-frequency device.

 

 

 

 

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